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Using the latest solar technology and world leading IT technology we deliver affordable, reliable, clean energy to Nigerian homes.
REPORTS TO:CUSTOMER CARE TEAM LEAD
SUPPORT: REGIONAL AREA MANAGER/RETAIL SALES SUPERVISOR/SHOP SPUERVISOR/LEAD TECHNICIAN
GENERAL SUMMARY: As an Inbound and Outbound Contact Center member you have an opportunity to challenge yourself and help our customer achieve their energy solution. You are the voice of PAS BBOX brand to our customers as such you are expected to represent our brand, products and services with each interaction you have with a customer or potential customer. In this role you are expected to adhere to the established performance indicators of the department and that customer enthusiasts are created through the promotion of PAS BBOXX’S products and services. You will carry out outbound contacts to all PAS BBOXX’s customers in accordance with our aftersales debt management processes.
ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (Including but not limited to):
FUNCTIONAL SUCCESS FACTORS:
Managing Customer Service:
Managing Operations:
Key Performance Attributes:
QUALIFICATIONS
Experience Required:
Minimum Education:
Physical Requirements:
If the link to upload your CV does not work, you can submit your CV directly by following the instructions below
Applicants should send a cover letter detailing why they should be given the role, the latest copy of their CV to . Applications should include ‘Customer Care Representative’ in the email subject header, along with the specific geographical region the applicant wants to apply for
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