Front Office Executive at AHI Residence Limited

Key Responsibilities

• Accept reservations, changes and cancellations
• Check-in guests in an efficient and friendly manner.
• Check-out guests at end of stay. Ascertain guest satisfaction
• Ensures guest settles bill through POS, credit card or cash transaction.
• Utilize a variety of software systems to check guests in and out, run daily reports
• Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism
• Work closely with Housekeeper to ensure smooth handling of guest luggage, deliveries
• Work harmoniously and professionally with co-workers and supervisors.

Qualifications & Requirements

• Graduate of Social Sciences / Arts
• 2+ years experience as a Front Office Executive in a reputable 3-star hotel
• Excellent communication skills
• Excellent customer relations skills
• Excellent knowledge of Microsoft Word, Excel and Powerpoint
• Versatility in use of Hotel Management Software