Service delivery Officer at Rovedana

Details:

The Service Analyst is responsible for delivery of quality service to clients as per contractual agreement, forecasting and delivery of execution, motivating and  engaging other team members, driving high rate of clients retention and consequently revenue growth of the organisation

Key arrears

• Growing the portfolio
• Maintaining client relationship
• Quality of service

Skills

• Must have a friendly personality.
• Must have above average/ basic understanding of writing reports.
• Must be a very good student of Mathematics.
• Must have a very good command of written and spoken English
• Must have graduated with a reputable university with 2:1
• Must have 2-5 years experience in a similar role