I.T Admin Lead at RS Hunter Limited

Our Client

Our Client, a multinational within the FMCG industry wishes to engage the services of a IT Admin - Lead whose duties shall include coordinating IT department administrative operations to ensure smooth operations, improve user awareness of IT issues and promote appropriate use of IT services and resources, and act a single point of contact for all user incident, request and general communication by escalation using defined procedures.

Helpdesk:

• Manage the overall desk activities, including Help desk Agent. 
• Acts as further escalation point for Help desk agent. 
• Taking a wider customer service role. 
• Team player on developed support process improvements that will result in greater efficiencies. 
• Take overall responsibility for incident management. 
• Effectively monitor delivery of service, achieve satisfaction levels. 
• Generate relevant reports from ticketing system for analytics. 

Administration:

• Maintaining Fixed Asset Schedule
• Process insurance claims
• Inter departmental Asset transfer
• Monitoring Assets outsourced for repairs
• Understanding HR Activities as needed
• Internal Admin (Inc. Monthly meeting and Team Organization)
• IT staff welfare and documentation in NAV
• Drivers and IT logistic arrangement
• User Home internet coordination 

Vendor Management:

• Registration process
• Payment Process
• Manage SLA's with vendors

 Procurement and Logistics                                                                 

• Manage procurement process
• Effectively monitor delivery of procured device to users’

 Inventory Management:

• Inventory Stock Control
• Monthly IT stock taking exercise and update status

Requirements

Education:

• A minimum of Bachelor’s degree in Computer Science or its equivalent (HND/B.Tech) in Computer Science/Information Technology
• Microsoft Certification
• ITIL foundation

Competencies:

• Operating Systems: Microsoft Windows Operating System 
• Leading edge in Incident and Problem management
• Proficient in use of MS Office suites, MS Projects and Vision
• Innovative mindset
• Ability to do tactical execution
• Possess working knowledge status in Networking
• Good knowledge of client services devices including Laptop/Desktop/Printers/Scanners/Projectors etc
• 5+ years demonstrated experience supporting an IT environment and progressive administrative experience
• Good Troubleshooting techniques and excellent communications and report writing skill
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across the organization.