Customer Project Manager at Ericsson

Job Summary

The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract. 

Responsibilities & Tasks

• Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
• Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
• Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
• Manage project finance: ensure financial system monitoring
• Develop the business: participate to contract preparation & to pre-sales meeting
• Develop the CPM discipline: simplify processes, methods & tools with innovative ideas

Core Competences:

• Leadership skills
• Consultative skills
• Financial understanding
• Business understanding
• Sales & business development skills
• Customer insight
• Negotiation & argumentation skills
• Project management skills
• Problem solving
• Presentation & communication skills
• Entrepreneurial & Commercial Thinking
• Persuading & Influencing
• Analyzing
• Leading & Supervising
• Relating & Networking
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing

Preferred Qualifications & Experience Requirements:

• PMI certifications
• Project Sales Process
• Contract management
• 3rd pp suppliers management experience