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  • Posted: Oct 2, 2018
    Deadline: Oct 31, 2018
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    Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.
    Read more about this company

     

    Technical Customer Support Officer

    Job Description

    • Communicating courteously with customer through phone, face to face and email
    • Respond promptly to customer's complaints and issues
    • Obtain and evaluate all relevant information to handle company's product and services
    • Troubleshooting and maintenance of facilities to ensure excellent service delivery
    • Provide recommendation and improvements to customer service based on feedback received from customers.

    Requirements

    • Minimum of a B.Sc in relevant field
    • 0-2 years working Experience
    • Must have Excellent communication skills
    • Must be ready to operate on shift (Morning/Afternoon)
    • Ability to work under pressure
    • Excellent Numerical and Analytic Skill
    • Must be ready to work on weekends (Saturday/Sunday including Public Holidays)
    • Working knowledge of the computer is required.

    Method of Application

    Applicants should send their CV's and Applications to: doladeji@vivid-tech.com

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