Front Office Porter at BWC Hotels

Job Description

• Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival.
• You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.
• In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels.
• And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.

Duties and Responsibilities

• To be present at the reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers messages, packages to guests rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file errand cards.
• Update the Luggage movement register.
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the receptionist with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.

Requirements

• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service.
• Be a good team player and Flexibility to work a variety of early and late shifts.
• Able to stand for long hours.

Education:

• High school or equivalent education. Computer Basics and knowledge of Property Management software.

Experience:

• 3 years’ experience working in a hotel.