Analyst, Data & Device Propositions (Supervisory) at MTN Nigeria

Job Description    

• Support in execution of the Data & Devices strategy and promotions that profitably satisfy various customer segment’s needs and aspirations and overall vision of MTN to become the leading ICT solution provider.
• Provide impute in the development of marketing plan that plays a role in effective data and device propositions, launch and quality adoption within the segment. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Monitor project and ensure they are delivered to budget and on time.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service
• Develop work implementation plan, ensuring it is in alignment with the business strategy of the segment.
• Develop and execute strategy to drive smartphone and data penetration within existing customer base and acquire new data customers
• Design, develop, document, implement and measure a clear, well defined Data propositions Strategy (building on services roadmap per brand segment).
• Work with Segment Managers, Business Intelligence and Customer Value Management (CVM) teams to analyse customer needs and aspirations and draw relevant insights for the development of  compelling Data and Device propositions across segments
• Ensure successful launch of Data/ Device propositions, with an oversight of go-to-market activities
• Position MTN’s Data and Device propositions as best-in-class and best –in-market;  bring MTN Data/Device propositions to the forefront of available distribution channels to increase overall sales volumes
• Drive uptake of Data in each of the outlined segments and design strategies to ensure high ARPU contribution from data across segments
• Provide input into business cases for proposed data/device propositions
• Create Data/Device proposition requirements documents to facilitate implementation, including market requirement documents, descriptions, cases, storyboards and data flow diagrams
• Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to Data/ Devices.
• Work with Brand Managers, Product Managers, CVM, Business Intelligence, Research, Sales, Technical teams and Customer Relations to ensure service levels, product experience and user experience match agreed specifications.
• Track revenue growth for  Data products.
• Evaluate viability of identified partnering opportunities for complementary third-party products to broaden company’s Data product portfolio.
• For the more technical data products, collaborate closely with technical design and implementation teams to communicate promotional frameworks, understand the impact that these requirements have on the architecture and design of the product, and adjust requirements as appropriate to optimize return on investment.
• Oversee the design, development and implementation of business/operational tools and processes related to data propositions.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Support the manager in driving an increase in MTNN’ Net Promoter Score
• Manage relationship with all the internal/ external stakeholders and ensure customer centric culture across the organization internal and external customers to transform the MTNN’s revenue.
• Actively collaborate with Branding and Communications team to execute communication strategy for Data/Device propositions in terms of Adverts, promotions and events
• Provide all the stakeholders with relevant information for proper and timely evaluation of projects and plan.
• Continuously seek self-professional development to sharpen skills and capability in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’ VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours.
  

Experience & Training    
Education:

• Fluent in English language
• First degree in a relevant discipline such as Marketing, Economics, Engineering or a related field
• Demonstrable experience in delivering a wide range of propositions.
• Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage).

Experience:

• 3 - 7 years of experience in Telecoms product/proposition development, testing and launch
• Minimum of 2 years’ experience  in Telecom’s product/ proposition development, testing and launch
• At least 2 years’ experience in mobile device and or proposition support
• At least 2 years’ experience in Project Management
• At least a years’ experience in Telecoms marketing strategy development and execution
• A good understanding of IS systems, mobile telecommunication networks and mobile applications
• A good understanding of mobile devices ecosystem.

Training:

• Brand management
• Project management
• Media and Events planning.

Minimum qualification:

• BA, BEd, BSc or HND.