Lead VSAT Engineer at Vodacom Nigeria

Employment Type: Permanent
Department: Operations Department
Reporting to: Lagos & South West Operations Manager

Key Accountabilities

• Lead network activity for mobilizations and demobilization’s while updating all documentation and systems pertaining to defined activity
• Troubleshoot RF and IP components of maritime VSAT/ESV systems using specialized software and test equipment. Interpret troubleshooting results and determine best course of action to restore operability in least time possible and most cost effective manner.
• Installation, configuration, testing and troubleshooting communication equipment including satellite modems, transceivers, BUC’s, LNB’s, Stabilized antennas (SeaTel, Orbit, Intellian), and out of band management.
• Provide Tier III assistance and interface with iDirect & liaise with TAC for high level incident resolution.
• Provides technical training and assistance to junior level personnel.
• Provide team scheduling for normal and off hours.
• Plan and schedule major network migrations and upgrades.
• Understand Cisco Wireless VoIP, Wireless Controllers, and autonomous and lightweight Access Points
• Experience managing, supporting and deploying network infrastructures
• Strong ability to diagnose server or network alerts, events or issues
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Experience in developing and interpreting block and level diagrams and architure framework
• Efficiency in Spectrum Management Tools, with an ability to isolate interference, noise level changes and satellite anomalies to include local and remote spectrum analyzers.
• Reviews trouble tickets and performs trouble trending analysis
• Prepares periodic operational reports depicting achieved service levels
• Manages the troubleshooting of issues escalated to the Tier 3 Operations team
• Available for domestic and international travel up to 20%
• Other assigned work as and when required to support operations and Projects

Key Roles / Qualifications

• The Job holder is responsible for providing onsite & remote technical support for the purpose of the installation, repair and maintenance of terrestrial systems and satellite earth stations/VSAT/ESV terminals in both fixed and stabilized environments at customer locations located anywhere in the world.
• The preferred candidate must have Bachelor’s degree in Electrical and Electronics Engineering or related discipline from a reputable university.
• The job requires 7-10 years post NYSC experience working on VSAT technologies.
• Possession of CCNA, LAN, WAN, Voice, and Security Technologies qualification will be an added advantage
• Indepth Knowledge of TCP/IP network protocols following the OSI model, Spectrum Analyzers and BER Test Equipment
• Knowledge of Basics RF (Satellite/Microwave) communications and IP Networking using Cisco

Competency
Key strength:

• Excellent time management and organizational skills
• Ability to handle multiple concurrent tasks and projects with minimal supervision
• Knowledge of project management methodologies and techniques
• Excellent oral and written communication skills, and ability to address conflict with others constructively
• Experience with Disaster Recovery plans and related technologies
• Solid background in network administration and architecture
• Self-organized, problem solving skills, technical background, communications skills, client relations management, conflict resolution and planning skills.