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Louer Group is a management & Technology Consulting firm focused on applying technology to drive growth in businesses, in organizations in emerging markets.
Louer is looking for a detail oriented and solid communicator to join our team for a two to six-months engagement program. You will be an integral part to the team working closely with our clients to ensure multiple work assignments are assigned and completed on time.
Reports to
Lead Solution Strategist
Start Date
Immediate
Job Type & Duration
Contract: Minimum of 2 months.
Position Responsibilities
We are searching for a dedicated Contact Center Supervisor responsible for the overall operations and related performance for a specifically assigned call center. A Contact Center Supervisor who can lead, manage and motivate a team of 60 Program Support agents. You will be charged with increasing agent utilization, ensuring all defined agent responsibilities are met and improved upon, and that call quality and accuracy are maintained at the highest levels. Responsible for the management and development of assigned Support agents and that all staff under your guidance receives coaching, training and mentoring. The Supervisor is responsible for the continuous improvement of key performance indicators and updating and alerting senior management and Lead Solution Strategist to significant trends, performance metrics, project management and escalated issues.
The Supervisor is responsible for making significant contributions to project workstreams, conducting qualitative and quantitative data collection, performing analyses, and developing content to support program strategic initiatives. You must be able to work well both independently and in groups, synthesize analyses into clear recommendations, and present complex topics to senior audiences.
The Contact Center Supervisor will play an integral role in the success of the program. Specifically, she/he will be responsible for:
Also, apply for this position at louergroup.com/careers
Desired Qualities
Knowledge & Competencies
Education and Experience
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