Operations Manager (Expatriate) at Adexen

Job Reference: 1490
Location: Lagos
Industry: FMCG
Function: Operations & Production

Job Description

• Provide leadership, coaching, and direction to the assigned restaurants, to maximize the long-term sales and profit potential of each restaurant
• Build a positive business relationship with restaurant managers and restaurant leadership team.

Responsibilities

• Demonstrate and reinforce the leadership behaviors and basic people minimums necessary to gain commitment from crew, shift managers and restaurant leadership team.
• Ensure that all assigned restaurants are adequately staffed to maximize sales potential and that turnover among all restaurant employees is reduced.
• Know, enforce and educate all restaurant employees, on all appropriate HR policies, labor laws, security and safety procedures.
• Develop, trains, rewards and recognizes the results of all levels of restaurant employees.
• Consult with the restaurant leadership team on employee commitment measurement and assists with plan to increase employee's loyalty, satisfaction and pride.
• Complete and present performance appraisals based on deemed goals and objectives for each Restaurant Manager. Ensures performance reviews are completed on all restaurant employees in a timely basis.
• Ensure that individual development plans are implemented, and diversity staffing objectives are met.
• Protect the company’s brand by ensuring that restaurants meet the company’s quality control, safety and sanitation standards.
• Teach restaurant managers and restaurant leadership teams critical restaurant systems that produce consistently high levels of quality control.
• Ensure that restaurants properly execute national promotions.
• Ensure that there is an on-going local store marketing plan for each restaurant.
• Coordinate implementation and execution of new products and processes consistently within assigned group of restaurants.
• Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to create and accomplish business and profit plan objectives.
• Use all informational resources available such as Project Management Organization, Gap Analysis, and customer satisfaction measurement to identify opportunities and threats to build a business plan to optimize market potential.
• Complete various audits to ensure that their restaurants meet the company's standard practices and procedures regarding cash and security.

Expectations

• Bachelor's Degree in Hospitality or related discipline.
• Minimum of 7 years’ experience in operation.
• Knowledgeable in POS (omega – Micros) programming.
• Problem solving and decision-making skills.
• Financial and Analytical Skills.
• Leadership Skills.
• Good Planning and Organizing Skills.
• Good command of Microsoft office applications.
• Ability to work under stress.
• Ability to work in multi task environment.