Client Service Executive at Pivotage Consulting

Job Category: Intermediate Level
Reports to: Head of HR/Administration

Job Summary

• The Client Service Executive is saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery
• The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

Job Requirements & Responsibilities
This role requires the occupant to:

• Answer telephone calls and transfer calls or enquiries as appropriate.
• Receiving medical claims from Providers and all packages dispatched via courier.
• Monitor visitor access
• Provide clerical support to claims department.
• On a daily basis send soft copies of company marketing materials to pre-agreed prospects
• Prepare correspondence and documents as required from time to time.
• Control inventory relevant to the reception area.
• Maintain confidentiality with regards to client information.
• Support the Marketing / Business Development unit in generating new business leads
• Direct people to their correct destination.
• Create and ensure a good organizational impression to visitors 
• Manage the entire activities of the reception/front desk.
• Perform other administrative support tasks, such as keeping appointment calendars

Requirements
The Ideal Person should have:

• Minimum academic qualification of a B.Sc. Degree in any discipline.
• 2 years post-NYSC work experience in a related role, preferably in a similar organization.
• A positive outlook, pleasant, friendly and confident personality with good carriage.
• Good interpersonal skills
• Exceptional Customer handling skills
• ICT skills – (able to use MS Suite Word, PowerPoint, Access, Excel)
• Excellent problem solving skills
• Excellent oral communication skills

Remuneration

• Salary is very competitive and attractive