Network Performance Analyst at IHS Towers

Reports To: Performance Team Lead

Summary

• Extract and analyze network statistics based on performance metrics and service level agreement requirements.

Responsibilities
Operations:

• Measure and prepare service performance report and send to Performance team lead
• Analyze daily end-of-shift reports and tickets from Network Management to generate performance reports and identify discrepancies.
• Intelligently reconcile and correlate key performance metrics obtained from multiple data sources.
• Apply appropriate dispositions and/ or actions to resolve discrepancies
• Work collaboratively with team, customers, and third parties to resolve exceptions.
• Ensure continuous research into more effective ways to carry out network monitoring and SLA reconciliation.

General Duties

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Write and submit reports to the Performance Team Lead in all matters relating to the Performance Management unit.
• Manage relationships with partners/vendors.
• Performs other appropriate duties as requested by Performance Team Lead.

Competencies:

• Performance Management
• Computer and Information Management
• End User Support
• Network Operations Management

Education and Experience

• 1st degree in Engineering preferably Electrical/Mechanical/Telecommunication Engineering
• At least 2 years’ experience in related field or role