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VCE, an EMC Federation Company, is the world market leader in converged infrastructure and converged solutions. VCE accelerates the adoption of converged infrastructure and cloud-based computing models that reduce IT costs while improving time to market. VCE delivers the industry's only fully integrated and virtualized cloud infrastructure systems, allowing ...
Provides focus and drives consistency in the execution of all VCE Customer Care related matters to a customer. Acts as VCE ambassador to the customer and as the customer's representative within the parent companies (EMC, Cisco and VMware). Leverages the support of local and corporate resources in managing and attaining high levels of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive repurchase loyalty toward VCE equipment and software. The individual strives toward delivering consistent service levels by exceeding customer expectations. The Individual will be responsible for providing detail reporting and trending analysis using all VCE service tools.
Responsibilities:
Qualifications:
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