IT Officer at Lumos

Description:
JOB PURPOSE

• As businesses are increasingly reliant on technology, the role of an IT officer is crucial to business continuity and success.
• The IT officer will be implement IT solutions that will enable the company to grow and perform more efficiently. Part of this will include maximising resources and projects through design, development to completion.
• The position holder will be responsible for maintaining Business Support systems like CRM, Billing systems, Service Delivery Platform, Contact Centre Technology etc. and might also be required to work in an outsourced environment with deliveries through Strategic Partners
• S/he will be expected to provide solutions to complex IT issues and be able to act both independently or closely with the IT Manager on-site.
• The key deliverable for this role is ensuring that projects are completed on time and budget, providing seamless service and ensure optimisation of systems.

JOB DESCRIPTION

• Routine maintenance on all systems (internet and telephony) on a regularly scheduled basis
• Upgrades as required to ensure smooth workflow
• Troubleshooting as dictated by priority needs
• Provide advice on best practices and quick fixes
• Provide feedback and suggestions on project design
• Timely completion of assigned tasks according to project schedules
• Regular reporting and escalation of potential issues to the IT Manager
• Understand budget cycle and ordering process
• Furnish IT solutions (internet, telephony, hardware and software) in accordance with company budget, timeframe, policies, protocols and procedures
• Provide regular and timely feedback, escalating problems and proffering solutions

DIMENSIONS

• Familiarity with PBX, IP telephony, call centre management
• Excellent PC hardware hands-on experience 
• Ability to perform hands-on tasks (wiring etc..)
• Familiarity with common windows operating systems (7,8,10, 2012)
• Familiarity with common Linux operating systems (Ubuntu, Debian, Redhat)
• Hands-on experience with MS Active directory, client and server sides
• Hands-on experience with Cisco routers and switches
• Familiarity with online helpdesk systems 
• Familiarity with project management systems 
• Excellent knowledge and experience with Google Apps, including account administration, directory sync services and advanced troubleshooting
• Three or more years IT experience