Customer Account Specialist at Sunray Ventures

Location: Lagos, Nigeria (Daystar Power Solutions)

Job Description

• The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Key Responsibilities
System/Site Monitoring:

• Maintains schedule for preventive maintenance based on commissioning dates and company standards
• Maintains schedule for routine site visits
• Collects site data – run hours, fuel consumption, grid supply, etc
• Client grid bill management – receipt and payment
• Monitors payment from clients
• Ensures constant site communication
• Monitors site event ticket workflow, from issuing to closure.

System Reporting:

• Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
• Prepares monthly report for each site by the end of the month

Customer Interaction:

• Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance
• Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
• interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
• Collate results of NPS survey conducted by Service team

Requirements

• Relevant Higher Education Diploma preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis
• Excellent written and verbal communication skills; work well in a team environment
• Highly organized multi tasker who works well in a fast-paced environment
• Prior experience handling customer interaction is a plus
• Must be proud of your work, take ownership, and be passionate about quality of work
• Willingness to learn and grow with the company

Benefits

• Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
• Unlimited career opportunities – depending on achievements and personal development;
• A competitive salary and benefits package with long term prospect in a fast growing company.