IT Consultant at Doheney Services Ltd

RESPONSIBILITIES:

• Meet with clients to determine requirements
• Work with clients to define the scope of a project
• Plan timescales and the resources needed
• Clarify a client's system specifications, understand their work practices and the nature of their business
• Liaise with staff at all levels of a client organisation
• Define software, hardware and network requirements
• Analyse IT requirements within companies and give independent and objective advice on the use of IT
• Develop agreed solutions and implement new systems
• Present solutions in written or oral reports
• Help clients with change-management activities
• Purchase systems where appropriate
• Design, test, install and monitor new systems
• Prepare documentation and present progress reports to customers
• Organise training for users and other consultants
• Be involved in sales and support, and where appropriate, maintain contact with client organisations
• Identify potential clients and build and maintain contacts.

REQUIREMENTS

• Not less than 3 years’ experience in CRM, using campaign management & email marketing tools
• Team management experience
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Highly numerate & commercially aware
• Working knowledge of customer service software, databases and tools
• Experience in online gaming with an interest in the casino & sportsbook player journey
• Previous experience dealing with top tier players, formulating long term strategies with the VIP
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

SKILLS

• Communication and interpersonal skills
• Teamwork skills
• A logical approach to problem solving/analyzing
• Presentation skills
• Ability to communicate technical information to non-IT clients and colleagues