IT Operations Associate at Andela

Job Description

• Andela is seeking an IT Operations Associate with core competencies in IT Systems and infrastructure support and is a “world class” technologist.

Responsibilities
On this job you will:

• You will provide support for all IT centric systems; managing, monitoring, tracking, reporting and resolving any issues that might come up during the day to day operation of each system.
• You will resolve tickets assigned to you on the service desk keeping to strict SLAs as defined.
• You will serve as a first point of contact for all IT related issues and escalate to the appropriate levels.
• You will liaise with and support other departments to provide all technology solutions that they might need to fulfill daily tasks.
• You will serve as liaison to third parties to resolve IT issues within the company.
• You will monitor and effect all IT policies and strategies defined by the organisation.
• Be proactive in communicating within and without the department ensuring information transparency.
• You will on occasion work outside regular work hours (work hours are 9:00 AM - 5:00 PM).
• You would on occasion provide remote support to users across different time zones.

Requirements
What makes you a great fit for this role:

• The ability to troubleshoot IT networks and provide solutions in a timely manner.
• Experience in supporting a fairly large user base with working knowledge of MacBooks as an added advantage.
• Deep understanding and demonstrated knowledge of core IT concepts including TCP/IP, DNS, operating system maintenance, computer hardware troubleshooting, peripheral troubleshooting/repairs.
• At least 3 years in IT support with end user support experience.

Your personality reflects that:

• You are passionate about IT.
• You are driven and will not let challenges go unsolved.
• You understand how IT systems play a major role in an organisation’s growth.

EPIC Values Alignment:

• Demonstrable commitment to the learning & development of people and technology
• The ability to learn new things fast enough to amaze your friends and family

Interested?

• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!