Customer Care Representative at SeedStars Academy

About the Job

• We are currently looking for a Customer Care Representative to join our team in Lagos, Nigeria.
• The key mission of this job is to give first-level support to our clients and support internal loan servicing team.

Key Responsibilities

• Provide exceptional customer service at all times while responding to support tickets, phone calls, emails and live chats
• Ensure long-term customer success from the beginning of their trial period and forward through product onboarding and support
• Follow through with our customers’ requests, feedback and questions
• Recognize happy customers and help inspire brand advocates to secure testimonials, product reviews and case studies
• Track down and get to the root of any issues that arise for our customers using honed analytical techniques
• Manage various customer service projects to help the team stay informed and efficient and to continually improve processes
• Stay active on our social forums and live chat

Your Profile

• Experience with front-line customer support and sales
• Stellar written and verbal communication skills
• Friendly, outgoing personality
• Knack for listening to and empathizing with customers
• Comfort with web-based applications
• Desire to learn and understand SaaS and the small business ecosystem
• High school diploma or equivalent
• Fluency in English

Benefits and Perks

• Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
• Fresh fruit, cereal, and amazing tea and coffee
• Regular get-togethers like team events, summer barbeques and Oktoberfest
• Flexible working hours, sports groups and many other benefits