IT Assistant at BBC Media Action

Department: Operations, Admin and HR
Reports to: IT Officer 
Start Date: Immediate
Type of Contract: Fixed Term
Duration of Contract: 6 months (with possibility of extension)

Job Purpose

• We require a dynamic team-player with excellent IT skills to join our IT team to assist in the management of our office IT systems. 

Main Duties

• Assist the IT Officer in maintaining IT infrastructure in the office, including server, workstations, UPS, printers and others.
• Troubleshoot and solve IT challenges in line with BBC Media Action best practice and protocols.
• Ensure that all business and pool computers have up to date anti-virus protection, and help IT Officer, the London-based IT team, and the Nigeria Senior Management Team ensure the office complies with all relevant BBC cybersecurity protocols and best practice.
• Help the IT Officer and the Senior Management Team ensure the office adheres to data protection regulations (GDPR) and other relevant data protection and privacy policies.
• Set up new users with desktops, laptops, printers and Wi-Fi devices.
• Support staff with IT needs, including setting up multimedia presentations, online conferences, and teleconferences.
• Provide other relevant general technical, electrical and IT support to the office.
• Perform any other duties as may be assigned.

Skills, Knowledge and Experience

• Demonstrated interest in IT infrastructure, software and hardware.
• Experience with and knowledge of Local Area Network, IP addressing, DNS, Cisco device management.
• Working knowledge of Storage Area Network (SAN).
• Familiar with Windows server 2012 and Windows 10 environment client workstations.
• Experience using systems (applications) such as Microsoft Office 365, SharePoint, OneDrive, etc.
• Familiar with media environment and in configuring media hardware/software such as Adobe Creative Cloud, other editing hardware/software, and Mac computers.
• Ablity to use analytical and technical skills in solving problems.
• Strong time-management skills and the ability to multitask.

Key competencies:

• The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.
• Analytical Skills: Simplifies complex problems, processes or projects. Identifies casual relationships and constructs frameworks for problem-solving and/or development.
• Decision Making: Is ready and able to take initiative, originate action and be responsible for the consequences of decisions.
• Motivation/Drive: Constantly seeks to do things better through setting more challenging goals.
• Flexibility: Adapts to changing circumstances and displays a positive attitude to the process of change.
• Self-Awareness: Have an understanding of own strengths, limitations, emotions, etc. and how it impacts on others.
• Teamworking: Ability to establish harmonious work-relationships with colleagues in a multicultural environment.