Product Specialist - Kanu at Venture Garden Nigeria (VGN)

Details:

We are hiring a Product Specialist to provide technical & Operational support of our enterprise solution to our customers in the Aviation sector.  You will be the first line of contact throughout the lifecycle of the product usage handling specialized tasks around Product Revenue Tracking, Customer Engagement, Field Operations, Product Implementations, Revenue Assurance, Incident Management, and Usage & Compliance.
Principal responsibilities and accountabilities

• Good understanding of Airport environment of the specified location.
• Understands and effectively presents and delivers presentations on products, features, and benefits.
• Effectively describes the process and value-added benefits of the product implementation process to new and prospective clients
• Prepares and provide product performance reports and analysis metrics.
• Develop documentation for product release and training
• Seeks opportunities to propose solutions and improvements as related to product usage.
• Works closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote sales.
• Continuously reviews industry trends and client feedback to anticipate future market needs.
• Establishes and maintains positive work relationships and works productively with support groups within the SBUs, i.e. Project Management, Business Analysis, Software Development etc.
• Manages incidents and problems in a timely and professional manner.
• Anchors training and implementation of product/projects at customer sites.
• Reconciles invoices with payments in conjunction with revenue assurance.

Qualification

• At least 2 to 3 years’ experience focused on product management /support.
• Knowledge of the aviation sector.
• Strong background and work experience in Customer Service/Technical support
• Excellent computer skills and knowledge of the technology.

Essential Skills

• Excellent communication skills both verbal and written
• Demonstrates fast and excellent relationship building skills.
• Excellent interpersonal and collaborative skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excellent people manager, open to direction, collaborative work style and commitment to get the job done