Quality Assurance Associate at First Excelsia

Quality Assurance Associates are the eyes and ears of the organization. Quality Assurance Associates are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.

Job Description

• Ensure departments are compliant with procedural requirements through processes of quality control and audit checklists of facility operations and management tools, materials and processes by:
• Paying visits to departments each day (as assigned by the Quality Assurance Manager)
• Performing audits via the smartphone
• Reporting the information back to HQ.
• Provide valuable insights into critical operational issues based on  visit observations
• Quality Assurance Associates are expected to spend a fair amount of time on the road.

Person Specification

• Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
• Hard working with a positive can-do attitude; is able and willing to take on any challenge
• Able to "stand his/her ground" and not be convinced by anyone to change the audit information
• Mature and independent - supervision will largely be done from HQ while you operate in the field
• Adept at using the smartphone and email programs.
• Aptitude for learning new IT systems/applications
• Excellent oral and written communication skills
• Prior experience conducting audits or experience in a quality assurance role is a plus
• Willingness to travel every day in all weather