Associate, Information Technology at First Excelsia

The IT Associate, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.

The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision

Job Specification

• Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
• Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Provide at all times a professional, courteous and rapid response to individual users.

Person Specification

• A Degree from a recognized university with top marks in Computer Science or a related discipline
• 1-3 years relevant IT/industry work experience
• Experience working within a fast-paced environment
• Relevant Microsoft certification
• Excellent technical knowledge of PC/Mac hardware
• Working technical knowledge of current protocols, operating systems and standards
• Software and hardware troubleshooting
• Windows desktop (7/8) experience
• Microsoft Office 2010/2013 support
• Active Directory administration
• TCP/IP
• Experience working and training on a variety of IT subjects and applications
• Excellent Writing and oral communication skills
• Good research skills, including ability to identify and propose solutions to issues/crisis
• Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
• Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or Sharepoint.
• Routers, switches and firewall experience