Distribution Support Administrator (Contract) at Old Mutual Plc

REF: 11122/NIGE/EU/Distribution Support Administrator/Nigeria/160818
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance
Offer: Market Related

Introduction

• This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.

Job Specification
Description:

• Follows standardised processes and provides administrative support in line  with normal business functioning.
• Delivers on daily production standards and adheres to service and quality  standards.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills  remain the same.
• Technical knowledge is limited to some products and or processes.

Key Result Areas
Documentation Processing:

• Responds to immediate administrative requirements within procedure
• Follows standardized processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards.
•  Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
•  Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
•  Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standard

Minimum Requirements

• A first degree or its equivalent.
• Good Analytical skills, technical/insurance product knowledge and relevant experience would be an added advantage.