Technical Manager at First Excelsia

REPORTS TO:          The General Manager
JOB OVERVIEW:
Deployment of proprietary network-based advanced telematics and RF/GPS-based tracking solutions for individuals and corporations.
Leads in the research, development and deployment of superior telematics solutions.
Provide technical support, service delivery, project management and quality assurance.

ACCOUNTABILITIES:

• Developing and integrating embedded solutions to meet clients' requirements.
• Leading operations in the deployment and implementation of projects for clients.
• Ensuring seamless communication between operational software and proprietary hardware through best practices in testing and commissioning of solutions.
• Providing technical support, service delivery, project management and quality assurance.
• Ensuring projects are implemented cost-effectively and timely.
• Participate in failure analysis and root-cause analysis processes for product failures.
• Leads in the development and execution test plan for new and existing products.
• Leads in research and development on new and existing products.
• Be the company’s primary technical contact for hardware to business partners and clients.
• Lead operations in the deployment/ implementation of projects for Clients.
• Take the initiative in market research of other new compatible hardware and their capabilities.
• Provide clients with acknowledgement and speedy resolution when their requests are escalated.
• Evaluate quotations from contractors for the implementation of various projects.
• Setup Equipment Availability Policy to ensure 99.9% system up-time.
• Carry out Full Life Cycle Analysis and Documentation, including business requirements, functional specifications and implementation plans.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.

JOB REQUIREMENTS

• Relevant Degree in Electrical/ Electronic Engineering.
• Knowledge in Microcontroller, Microprocessor based designs.
• Knowledge of C in embedded system.
• Must have experience developing/integrating embedded solutions using one or more popular microcontrollers e.g. PIC Series based microcomputers or the Raspberry Pi, Arduno etc.
• Knowledge of Automotive CAN bus protocols, SPI, IIC, etc.
• Strong customer interface and project/program management skills
• Ability to understand electrical/electronic circuit paths 
• A thorough knowledge of electronic components such as automotive SPDT relays, silicon diodes, resistors, and switches is required as well as the application of them in aftermarket installations.
• Project Management skills.

BEHAVIOURAL COMPETENCIES:

• Be proactive and have strong problem solving and analysis skills.
• Leadership and team management skills.
• Excellent verbal and written communication.
• High level of attention to details.