Estate Manager at Millard Fuller Foundation

 Location: Masaka, Nasarawa

Job Type: Contract (Renewable)

No. of Direct Reports: 4 – 6

Reports to: Executive Director (Projects)

JOB DESCRIPTION

 Ensure that MFF estates are maintained and operated efficiently and effectively

Key Performance Areas:

• Maintenance of grounds, buildings, roads, drains and engineering installations
• Management and disposal of solid & other waste
• Manage electric power and water usage by residents
• Organize and check repairs and maintenance of boreholes, pumps and other estate equipment
• Manage reports of nuisance, anti-social behavior and process formal and informal complaints in order to ensure excellent customer service
• Work with the security department to ensure adequate security is maintained in the estate
• Undertake regular estate tours and act on the items identified in order to ensure that areas are kept clean and tidy and that landscaped areas and gardens are properly maintained including identifying the need for improvements
• Work in partnership with a range of agencies to ensure effective and joined up tenancy and estate management services are provided to customers
• Ensure new home owners receive appropriate advice in relation to the property and the estate, payment information and any housing benefit entitlement in order to minimize loss/delays and provide excellent customer service
• Liaise with local authorities and other agencies in order to ensure effective communication
• Work with residents’ associations, attending meetings as necessary in order to consult with local communities
• Liaise closely with caretaking, housing-care & other employees based on the estate to ensure excellent service to house owners
• Ensure properties are being used for their intended purpose
• Attend meetings and work with other departments and “organizations”
• Analyze financial and other data, and write and present reports
• Keep up-to-date with land management, building control and environmental issues
• Record and notify all risks, deviations from Estate safety standards and any untoward incidents
• Fire prevention, health, safety and security
• Any other duties as may be assigned by the ED

Educational/Professional Qualification

• BSc or HND in facilities/estate management, construction or other relevant field
• Membership of NIESV or of any Facility/estate management is an added advantage

Knowledge

• Minimum of 15 years experience in facilities management
• Maintaining water reticulation & electric power systems
• Knowledge and experience in hospitality management
• Landscape management & maintenance
• Basic Health, Safety & Environment management
• Inventory control & management
• Equipment maintenance

Skills:

• Effective communication skills
• Excellent negotiation skills
• Developing Standards & regulations
• Excellent Customer service & relations
• Ability to supervise others well
• Attention to details