Senior Associate - Retail Segment and Projects Management at Axiom Learning Solutions Ltd

Job Description

• The role involves the development, marketing, implementation of retail strategy and management of the retail arm of the business.
• The incumbent will work with the General Manager to conceptualise and implement project management strategies, create structured plans, forecast / ensure proper risk management.
• He / She would assist in managing the end-end learning & development strategies / processes, in managing and maintaining key client relationships to drive key project initiatives (internal & external), source new business opportunities and arrange solutions to clients on behalf of the company.

This position carries out responsibilities in the following functional areas:

• Lead the development of external retail strategy, plan and budget developed in line with the company’s strategic and operating plans.
• Galvanize positive and appropriate external stakeholder relations, building local and international brand equity, business development, and relationship management.
• Ensure efficient and effective marketing, business and promotional planning for the retail segment, sourcing, managing and implementing new business opportunities.
• Work hand in hand with the management and the GM to conceptualisation project implementation strategies, its management, work plan and implementation process.
• Work with GM/management to develop and implement a framework for maintaining the standards and practices for business development programs and initiatives within the segment.
• Responsible to handle Project forecast, manage and mitigate risk management
• Build robust information architecture maintaining an up-to-date library of archive and reference material.
• Work with the GM to develop Proposals, tenders and expression of interest activities
• Ensure appropriate Report writing on projects managed, within agreed concept and ensure submissions at when due.
• Support the identification and development of strategic alliances to further improve the Company’s reputation and image as a thought leader.
• Coordinate the management of incidents, issues and crises as it relates to the retail segment of the business, carrying all stakeholders along.
• Ensure accurate budgeting and reconciliation reports within appropriate and agreed timeframes
• Seek opportunities for generating PR capital on behalf of the company
• Work with the GM in managing end-to-end training & development projects, design curriculum/content development, course objectives, outlines, facilitation, instructional materials and evaluation instruments.
• Prospect for potential new clients by networking, cold calling, advertising or other means of generating interest from potential clients and turn this into increased business.
• Client Retention - Grow and retain existing accounts by presenting new solutions and services to clients. Carry out marketing/developmental activities to promote ALS services.
• Quality assurance/monitoring and evaluation
• Working with senior management team, formulate and implement policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Liaise and establish a mutually benefiting relationship with customers, project stakeholders, prospects and interest groups on all business related issues
• Create awareness and build the Axiom Learning Solutions brand in the mind of clients and prospects
• Effectively build and maintain relationship with old and prospective clients
• Perform any other additional duties as may be assigned.

Competencies and Skills

• Proven needs assessment and gap analysis skills
• Excellent communication and interpersonal skills, with the ability to structure and articulate complex topics
• Strong project and program management skill set
• Planning and budgeting, vendor identification, assessment and management skill
• Ability to prioritize and manage multiple tasks and priorities
• Excellent Presentation skills
• Strong drive for results & willing to travel.
• Strong People skills - Building Collaborative Relationships
• Strong business and commercial acumen
• CRM and Microsoft Office skills
• Networking, Persuasion and Prospecting skills
• Takes ownership of actions and follows through on commitments
• Builds positive relationships across organizations that foster a strong work environment
• Proven ability to work under pressure and to tight deadlines.
• Facilitation experience focused on personal and business leadership at individual, team and business levels
• Bright and confident personality.
• Flexible and mature approach with ability to work unsupervised
• Demonstrated ability to assess and manage multiple vendor capabilities and work performance
• Ability to work collaboratively with internal and external resources at all levels
• Must possess excellent leadership skills
• Ability to effectively use Microsoft office is compulsory as well as familiarity with any other software pertinent to the people/project management
• Knowledge of Project Management principles or Prince 2 certification is a bonus