IT Support Engineer / Systems Engineer at Sunnet Systems

Job Description

• Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software. (30%)
• Provides direct support in the day-to-day operations on network hardware and operating systems; duties include evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. (30%)
• Troubleshoots at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices, at the logical level working with communication protocols. (20%)
• Participates in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. (10%)
• Maintains network infrastructure standards. (5%)
• Provides technical consultation, training and support to IT staff as designated by director. (5%)

Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
• Frequent evening and weekend work may be required as job duties demand.

Required Education and Experience

• Bachelor's Degree in Computer Engineering, Computer Science or its equivalent
• Minimum of two years of experience with hardware and software installation and maintenance.
• Extensive working knowledge of PCs, network hardware, operating systems and software.

Competencies:

• Technical Capacity
• Communication Proficiency
• Stress Management/Composure
• Thoroughness
• Customer/Client Focus.