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  • Front Desk Officer at LouisMed Specialist Hospital and Fertility Centre

  • Posted on: 12 December, 2019 Deadline: 16 December, 2019
  • View Jobs in Healthcare / Medical View All Jobs at Louismed Hospital
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  • LouisMed Specialist Hospital and Fertility Centre is a modern tertiary medical facility.


    We are currently recruiting for qualified, motivated, and experienced professionals to fill the position below:

    Front Desk Officer


    Job Summary

    • This role serves as the first point of contact between customers or patients and the Hospital. Its main purpose is to provide an enjoyable customer experience.
    • Support smooth operations by competently performing various routine clerical, secretarial & administrative duties such as answering phone calls, receiving patients, clients and guests, providing basic information about our services to patients or clients, scheduling patient and other appointments, capturing patient data & other customer information.

    Main Duties and Responsibilities

    • Perform normal reception duties, greeting and welcoming patients promptly, warmly and professionally as they come into the Facility.
    • Answering the Front Desk phone(s) in a polite, consistently professional manner, using proper telephone etiquette.
    • Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in order to enhance customer satisfaction and make them feel valued.
    • Assist patients to complete the necessary forms and documentation where required.
    • Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays.
    • Help patients in distress by responding to emergencies.
    • Scan, print and/or email documents to patients/clients or clinicians when required.
    • Store completed work in designated locations and formats (electronic and/or hard copy files etc.) and perform backup operations when required or requested.
    • Retrieve medical data from patient files on request from authorized personnel.
    • Collect payments in form of cash and/or payment cards from customers/patients for consultation, tests, investigations and other Hospital services.
    • Issue receipts of payment to customers or patients for such payments.
    • Balance the daily sales account at the end of each day with the Account Officer and bank cash deposits daily; immediately reporting all discrepancies found within the day’s accounts to the Account Officer or Chief Accountant.
    • Any other duties as assigned by the Head, Operations & Business Development.

    Education, Qualifications & Experience

    • BSc or HND in any discipline
    • Knowledge of the use of EMR or HMS will be an advantage

    Personal Attributes:

    • Must be very presentable, well-groomed and well-dressed; with a strong customer-orientation and very good communication & interpersonal skills
    • Friendly, patient and reliable with a high level of maturity, empathy and emotional intelligence
    • Must be familiar with office machines e.g. phones, computers, printers, scanners, copiers, etc.
    • Must be able to multi-task; capable of handling several issues simultaneously to deliver results and meet deadlines.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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