Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 14, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us


    Read more about this company

     

    Concierge

    Reports To: Manager
    Department: Concierge Office

    General Mission

    • We seek experienced concierge officers who would deliver consistently exceptional service to all our customers.
    • The concierge office is our operational nerve centre and our concierge officers are part of our front-line staff with a duty of care for our entire guest, ensuring guest comfort, guest satisfaction is utmost priority.
    • They will operate both the front end and back end offices and must be well conversant/knowledgeable of every aspect of our business and supervising our people by assisting the manager in coordinating operations of all other Departments.

    Responsibilities

    • Conduct and sign off on all Pre check-in room examination. Prepares guest reservation status and identifies duration of stay.
    • Co-ordinate arrival of guest ETA and timely dispatching of Airport Pick-up, and prepare security pass for guests on arrival.
    • Assists in preregistration and blocking of rooms for reservations, assigns rooms, accommodate special request within available means and administer guest check-in, and check-out in the most expeditious manner.
    • Thoroughly understand and adheres to proper credit checks- cashing, and establish cash handling policies and procedures, verifies method of payment and follows established credit checking procedures.
    • Uses proper telephone etiquette in managing all incoming phone calls, has complete and up to the moment status of types of rooms available, room names, and room rates.
    • Sales-minded and presents options and alternatives to guests and offer assistance in making choices and using suggestive selling techniques to sell rooms and promote our other services.
    • Coordinates room status updates with the housekeeping department by notifying housekeepers of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
    • Manage all cancellation procedures proactively following refund policy.
    • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
    • Performing cashier related functions, posting charges to guest accounts, currency exchange.
    • Follows procedures for issuing and closing safe deposit boxes used by guests.
    • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s.
    • Foreign currency exchange etc.
    • Coordinates the maintenance unit and execute all requests for maintenance and repair work.
    • Knows all in house safety systems, emergency procedures, and muster points, and is aware of all fire and accident prevention policies.
    • Follow established procedure to register any guest visitors and signing in-visitors that sleep over.
    • Duty over the outdoor spaces, ensuring the gardener and cleaners keep outdoor spaces, (gym, gardens, car park, lawns) well-presented in a welcoming and respectable state
    • Remain vigilant to all aspects of security and report any breaches or issues to the manager or escalate to security agencies in the case of an emergency.
    • Work in tandem with the housekeeping supervisor, security supervisor, chief chef and maintenance man to ensure smooth daily operation.

    Desired Personality:

    • Team work spirited individuals
    • Persons with attention for details and a knack for excellence
    • Person’s person with great interpersonal skills
    • Audacious, lively and exciting disposition.
    • Courteous, warmly and extremely resourceful
    • Articulate and communicates well both verbally and in written language.

    Qualifications and Experience

    • Educated at Graduate Level - HND, B.Sc - Any relevant professional qualifications/training is a plus.
    • Demonstrable organizational and administrative skill
    • Working knowledge of use Printer, Scanner, Photocopy etc
    • Hands on experience with hotel management software, excellent Microsoft office skills at an intermediate level, specifically with experience of Word, Excel, Outlook and PowerPoint and working knowledge of digital/new media skills.
    • Must have professional experience of interfacing with customers in a corporate or luxury business environment, in front desk roles, reception or concierge roles.

    go to method of application ยป

    Assistant Manager

    Reports To: The Manager
    Department: Concierge Office

    General Mission

    • To oversee, manage the team and drive the business goals (sales and profitability) as well as to promote and enhance our operations in line with corporate policies and procedures.
    • Serving as front-line manager with a special duty of care for our entire guest, managing the entire team ensuring guest comfort, guest satisfaction is utmost priority.

    Responsibilities

    • Assist the director in developing, organizing, planning and implementing the business strategy.
    • Ensure a perfect welcome and a quality of service worthy of a luxury environment.
    • Manage the day to day operations of all in-house and external staff.
    • Ensure that the point of sale is correctly managed and in line with internal procedures.
    • Ensure daily /weekly/monthly schedules, plans and set objectives are met.
    • Kick start daily team meeting and motivating the staff.
    • Deal with critical or special situations arising in the hotel e.g. (guest emergency)
    • Set monthly expense budgets for approval by the director.
    • Manage cost control for all operating costs and use of resources, café and kitchen stocks and housekeeping, laundry consumables.
    • Communicate with clients, evaluating their needs and meeting or exceeding those needs.
    • Ensure and develop superb customer relationship with corporate and individual clients.
    • Enhance and develop the customer’s portfolio: gaining new customers, building networks, and customer loyalty to the brand.
    • Professionally and courteously manage difficult sales or situations of conflict with clients.
    • Create quarterly business reports, analyze and interpret data and set projections.
    • Has working knowledge of ensuring proper account recording and compliance with financial and accounting legalities.
    • Analysis of recruitment needs, drive staff recruitment process and training & development.
    • Ensure fire equipment maintenance, certification and organizing fire drills
    • Secure adherence to company’s policies ,procedures and guidelines by all staff
    • Enforce disciplinary management.
    • Knows all in house safety systems, emergency procedures, and muster points, and is aware of all fire and accident prevention policies.
    • Remain vigilant to all aspects of security and report of any breaches or issues and manage situation with external security agencies in the case of an emergency.
    • Ensures the security of guest’s belongings, including the return of any lost property.
    • Responsible for front and back entry to the facility and access control monitoring.
    • Responsibly manage and ensure the entire team follow safe working practices, work with initiative and stay current with matters affecting the service level to our guest and also the team.

    Qualifications and Desired Experience

    • Educated at Graduate Level - HND, B.Sc, M.Sc - Relevant professional qualifications is a plus.
    • Significant hands on experience of at least 5 years as Boutique Hotel Manager, ideally in a luxury environment.
    • A skilled and committed leader who knows how to drive a sales team and lead them towards excellence in achieving sales targets and does not require being micro-managed.
    • Has proven and demonstrable experience to transmit values of humility, enthusiasm and collaborative work in a business environment.
    • Demonstrable multitasking ability.
    • Sound understanding of processes and operational efficiency.
    • Solid abilities for reporting and analyzing information for decision making.
    • Sound financial management skills.
    • Excellent communication and people skills.
    • Sound computing and IT skills, including use of hotel management software.
    • Strong people management and negotiation skills.
    • An audacious, proactive, positive, tenacious and lively personality.
    • Respect for cross-culture and has experience working in multicultural environments.
    • Experience in pre-opening and launching a new business in and/or outside Nigeria.
    • Articulate and communicates well both verbally and in written language.
    • Immaculately turned out, and can politely and proactively engage with customers to ensure a complete customer experience is provided, and maintain the brands outstanding reputation for excellence.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at BeHere Nigeria Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail