Job Openings at Lorache Group

Summary

• Sales Officer-Wireless manage and develop sales of wireless internet soutions to customers in a predefined cluster. In addition to their responsibilities for bringing new customers
• Sales officers are are custodians for retention and servicing the clients’ needs during their life cycle
• They also have responsibility to ensure subscription revenue is achieved as per Annual Operations plan for designated coverage clusters
• The role of Sales Officer-Wireless is an executive position and reports to Regional Head
• Lead Generation, Lead Management, selling skills and extensive sales knowledge are required to succeed in this position
• One also has to have sales experience, particularly in a person-to-person setting.

Duties and Responsibilities

• Cold Calling in designated coverage cluster
• Generate Leads and Manage Funnel of Hot/Warm/Cold calls for Sales
• Create Sales Pitch and related communication materials
• Work with Regional Head-Sales on sales and marketing Plan
• Conduct Sales Meetings with Clients
• Maintain an update of communication with clients
• Sales Officer-Wireless requires many soft skills with an understanding of technical aspects.
• Developing sales pitches and materials using self-conducted market analysis
• Make use of sales management techniques
• Liaise with Customer care team to monitor client communications and life cycle management.
• Develop, build, and manage a client base
• Handle the sales process at each stage from quote to purchasing to fulfillment and follow up
• Work with the Marketing Dept. to develop and execute Residential Sales initiatives
• Prospect new clients via sales calls, direct mail, email and networking events
• Follow up on leads generated through walking out, research and promotional events
• Participate in trade shows, conferences, and community events to help promote the residential sales programs
• Investigate and troubleshoot customer service related issues

Requirements

• Bachelor's Degree in Business Administration, Computer Science, Statistics or a related field
• 3-5 years of relevant sales experience in a telecomms, ICT or ISP sector
• Ability to work independently and without supervision
• Tools- CRM Software, Spreadsheets, Adobe PDF Suite etc.

Competencies:

• Basic Selling Skills
• Lead Management
• Customer/Client Life cycle Management
• Time Management
• Communication Skills
• Planning & Organizing Skills
• Result Focus
• Accountability & Dependability
• Creative and Innovative Thinking
• High Energy and Manage Stress

go to method of application »

Role: Billing-Support Engineer
Category: Operations , Automation , Telecom Billing Domain

Job Description

• Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Requirements

• Qualification: Graduate/Post Graduate
• Experience: Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
• Functional Area: IT Software - Application Programming, Operations & Maintenance Role
• Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.

Application Closing Date
31st December, 2019.