Job Opportunities at Tek Experts

Description

• Do you have a passion for training and mentoring? Do you have strong Microsoft Dynamics experience in either CRM? Tek Experts is growing and as a result are looking for passionate people to join our office located in Victoria Islands prestigious Wings building helping upskill our IT support team.
• As a Subject Matter Expert your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management
• Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts support team are sufficiently trained and supported when answering technical customer queries.

Duties and Responsibilities

• Plan, create content, deliver training in our learning management system and in person for our teams
• Collaborate with training and development for feedback, impact, versioning, update and report of the courses
• Identify, train, manage and develop client facing technical leads
• Develop an accurate strategy for training material, content and assessments
• Be accountable for the quality department needs
• Work with human resources department in selection and interviewing process for new team members
• Meet with engineers once per week, review what works well and what needs improvement
• Work with operations manager for project needs and new implementations
• Work with our team in Microsoft certifications, analysis, content creation, planning for our engineers
• Compile entry level, technology lead feedback on current processes.

Requirements
What we’re looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• Have the ability to thrive in a fast-paced, high pressure and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience
• Bilingual with English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies:

• At least 8 years of experience in relevant technology
• IT Functional Knowledge (CRM/ERP Administration, SQL, Exchange, Azure, SharePoint, IIS, AD, MS Server, ITSM, Managing an IT environment).
• Certification (e.g. CRM, ERP, Microsoft fundamental technologies) depending on relevant technology.
• Minimum of 5 years working experience within IT Operations or infrastructure services support.
• A strong CRM/ERP business knowledge and experience
• Ability to relate technical applications to business environment, processes and organization.
• Demonstrated leadership skills in a collaborative working environment.
• Well-developed customer service skill; ability to understand customers’ needs and develop appropriate support solutions.
• Fluency in conversational and technical English, written and spoken.

In return, we offer you

• An excellent remuneration package
• Prestigious offices all around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offer you career development opportunities to meet your full potential.

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Description

• Are you a natural problem solver? Do you have technical support experience in Dynamics? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction
• Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Requirements
What we’re looking for:

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies:

• Superior researching, problem solving and troubleshooting skills
• Basic knowledge of cloud computing technologies: SQL, Exchange, 2007, 2010, IIS, Active Directory, Operating Systems, Networking. Visual Studio, C++/C#, ERP Applications, Dynamics 365, Microsoft Dynamics GP/NAV/AX
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning.

In return, we offer you

• An excellent remuneration packages
• Prestigious offices all around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offer you career development opportunities to meet your full potential.

go to method of application »

Details:

Are you a natural problem solver? Do you have software development background and have interest in Dynamics? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Responsibilities:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Skills and Competencies:

• Superior researching, problem solving and troubleshooting skills
• Basic knowledge of cloud computing technologies: SQL, Active Directory, Operating Systems, Networking. Visual Studio, C++/C#
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning

In return, we offer you

• An excellent remuneration packages
• Prestigious offices all around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offer you career development opportunities to meet your full potential.