Zonal Business Manager at Airtel Nigeria

Job Description

• The position is a key role within Nigeria that will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion

Other job expectations include:

• Increase Revenue earning customer net additions – Prepaid
• Identify and formulate zonal sales strategies to help Drive gross additions
• Increase Revenue earning customer net additions – Postpaid
• Identify and formulate zonal sales strategies to help Drive gross additions
• Achieve Net Revenue of the zone
• Identify and formulate Customer Service Development Strategies to help drive Collections and Bad Debts performance of the zone
• Deliver on Channel Satisfaction Score
• Monitor the timely disbursement of claims to the market, regular trade servicing
• Expand distribution Width and Depth
• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
• Network Coverage & Quality
• Achieve Employee Engagement scores in line with the Engagement target for the Zonal Business Area
• Continuously motivating the front line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey

Essential Requirements

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle
• Management level handling independent businesses.
• Bachelor's degree in Management or related Social Sciences
• Masters in Business Administration would be preferred additional qualification