• Personal Financial Consultant At Standard Chartered Bank Nigeria

  • Posted on: 6 August, 2011 Deadline: 20 August, 2011
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  • Job Title: Personal Financial Consultant - Abuja
    Job ID: 287224
    Job Function: Consumer Banking
    Location: Nigeria - SCB
    Full/Part Time: Full-Time
    Regular/Temporary: Permanent
    Job Description
    The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer's needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.  

    In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank. 

    It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

    Key Roles & Responsibilities
    Client Acquisition & Value Management (Required) 
    *Solicit new to bank customers 
    *Extend existing customers relationships into additional / new product areas   
    *Grow & improve customers value and profitability by engaging & deepening existing customers relationships 
    *Convert customer leads to sales 
    *Generate potential new leads for other parts of bank  e.g. Private Bank 
    Client Acquisition & Value Management (Excellence) 
    *Successfully improve & continuously grow customer value & portfolio size by deepening existing customer relationships 
    *Successful and consistent conversion of leads to sales 
    *Upgrade potential customers to Excel and Private Banking 
    Consultative & Needs Based Selling (Required) 
    *Consultative selling of multiple standard products to customers based on identified needs 
    Consultative & Needs Based Selling (Excellence) 
    *Refer to product specialists to advise and promote more complex products based on identified needs 

    Relationship Mgmt (Required) 
    *Proactively engage customers, establish & deepen relationship 
    *Qualify customer requirements appropriately 
    *Provide advice on potential financial solutions based on identified needs 
    *Provide advice and respond appropriately to less complex queries 

    Relationship Mgmt (Excellence) 
    *Build on existing relationships to grow/ and develop customers portfolio 
    *Continuous engagement and build emotional connection with customers 
    *Cultivates a customer pipeline 
    *Anticipate  future basic product needs given analysis of current state 

    Transaction Processing (Required) 
    *Accurately process transaction documentation 

    Transaction Processing (Excellence) 
    *Identify opportunities for transaction processing improvements

    Qualifications & Skills
    Credit Risk Analysis (INTRODUCTORY) 
    Customer Relationship Management (Core) 
    Data Conversion & Reporting (Core) 
    Legal & Regulatory Knowledge (Core) 
    Market / Competitor Knowledge (Core) 
    Product knowledge (Core) 
    Risk Management (Core) 
    Needs profiling & analysis (Core) 
    Negotiation & Objection Handling (Core) 
    Needs Based / Consultative Sales Skills (Core) 

    Excellence in Role: 
    Credit Risk Analysis (Core) 
    Customer Relationship Management (Advanced) 
    Product knowledge (Advanced) 
    Needs profiling & analysis (Advanced) 
    Needs Based / Consultative Sales Skills (Advanced) 

    Additional Job specific skill or knowledge area; 
    Social / Networking skills 
    Phone based conversation skills 

    In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

    Diversity & Inclusion
    Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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