IT/Tech Intern at Rescue Technologies

Job Description:

• installing and configuring computer systems;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions - either face-to-face or over the telephone;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• finding solutions to problems, be it through creating a desktop short cut or fixing a major fault on the operating system;
• replacing parts as required;
• providing support documentation, including procedural documentation;
• following diagrams and written instructions to repair a fault or set up a system;
• running network applications to support system and users;
• supporting new applications;
• setting up new users;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing several open cases at one time;
• rapidly establishing a good working relationship with strangers in their premises to make necessary repairs (contract businesses);
• testing/evaluating new technology;
• conducting electrical safety checks on computer equipment.

Requirements

• Graduate of Computer science or related field
• Completed NYSC