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  • Job Opportunities at Jumia Nigeria

  • Posted on: 4 October, 2017 Deadline: 4 October, 2017
  • View Jobs in Online Sales / Marketing View All Jobs at Jumia Nigeria
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  • Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM's Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.

    Vendor Support Center Queue Associate

     

    Details:

    The VSC Queue Associate role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey. This is a data driven role and which utilizes analytical ability as well as disciplined consistency, focus, and decision making.

    In particular you will:

    • Analytics: Analysis of various customer and vendor data to make queue management decisions
    • Support. Manage day to day queue management issues arising from various hubs
    • Scalability and growth. Take on new opportunities like launching a new project   
    • Auditing and monitoring of processes
    • Managing existing queue management projects and process audits

    Professional Skills & Qualifications

    • BSc & MSc Operations / Logistics & Supply Chain/Engineering or other related fields
    • Minimum of 3 years’ experience working in a fast-paced corporate environment preferably in a similar role
    • Excellent use of excel would be an advantage.
    • Good knowledge of the Online Marketplace and the Ecommerce Industry
    • Basic knowledge of HTML is an advantage
    • Advanced knowledge of Microsoft Excel and formula writing and interpretation required; VBA experience a plus;
    • Knowledge in using sophisticated ERP systems and developing work streams and work-arounds to accomplish the desired business task or requirement;
    • Experience working within a cross-functional and cross geographical environment

    We Offer

    • A unique experience in an entrepreneurial, yet structured environment
    • The opportunity to become part of a highly professional and dynamic team working around the world
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

    go to method of application »

    Reconciliation Ops Associate

     

    Details:

     As Reconciliation Ops Associate, your responsibility is to reconcile vendors account for orders communicated to ensure vendors books are balanced and provide visibility on transactions between items dropped off and payment received within the shortest possible time.

    In particular you will:

    • Processing payment within the 30-day vendor commitment to ensure the company promise to vendors is fulfilled.
    • Interacting with vendors via Zendesk to resolve all issues relating to the payment of items dropped off but not account for on SC.Managing the lost, defective and dedective damage queue to ensure queue is not infiltrated and payment is made within the shortest possible time. 
    • Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations. 
    • Works directly with Jumia services team to ensure items are correctly updated and packages are moved appropriately to avoid delay with payments.   
    • Analyzing and Implementing global order agreement by ensuring global vendors returns are paid with the right exchange rate and transfer ownership to Jumia is done correctly for resale on the site.
    • Monitoring and enforcing timelines on lost status are duely followed to ensure writeoff is done within SLA.Protecting the business interest by identifying invalid claims from vendors and developing process flow to eliminate loop holes within the system

    Professional Skills & Qualifications

      • BSc Operations / Logistics & Supply Chain/Engineering or other related fields

    • Minimum of 3 years’ experience working in a fast-paced corporate environment preferably in a similar role
    • Excellent use of excel would be an advantage.
    • Good knowledge of the Online Marketplace and the Ecommerce Industry
    • Basic knowledge of HTML is an advantage
    • Advanced knowledge of Microsoft Excel and formula writing and interpretation required; VBA experience a plus;
    • Knowledge in using sophisticated ERP systems and developing work streams and work-arounds to accomplish the desired business task or requirement;
    • Experience working within a cross-functional and cross geographical environment

    We Offer 

    • A unique experience in an entrepreneurial, yet structured environment
    • The opportunity to become part of a highly professional and dynamic team working around the world
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

    Method of Application

    Use the link(s) below to apply on company website.

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