Fresh Jobs at Fosad Consulting

Job Description
Key Focus
This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years.

Descriptor

• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
• Accountable for the business plan
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
• Ensures that a comprehensive information management strategy is in place
• Ensures the realization of high performance individuals and teams
• Ensures effective resourcing of department and constant service delivery
• Develops and implements a cost effective data strategy
• Restructures Technology services when needed
• Provides vision, direction and leadership to IT resources and structures.
• Accountable for Facilities
• Liaises with banks for collections and payments

Key Result Areas

Operational Efficiency

• Implements a cost-effective client service and data strategy.
• Sets direction for the Business.
• Takes accountability for the business plan.
• Integrates delivery and metrics across the people, process, finance and client dimensions.
• Delivers on strategic projects as requested.
• Provides vision, direction and leadership to IT resources and structures.

Information Management

• Restructures Technology service when needed.
• Ensures that a comprehensive information strategy is in place.

Budget Control
Manages overall expenses, including cost reductions.

Service Delivery Management

• Implements strategies and initiatives to increase service delivery.
• Drives operational excellence throughout area of supervision.
• Defines and implements best operating practice in client services.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.

Team Effectiveness:

• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality, for periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.

Qualifications

• First degree and other professional qualification is mandatory
• 20-25 years’ work experience in relevant role

Additional Information

only qualified candidates will be contacted

go to method of application »

Job Description
Key Focus
This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years.

Descriptor

• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
• Accountable for the business plan
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
• Ensures that a comprehensive information management strategy is in place
• Ensures the realization of high performance individuals and teams
• Ensures effective resourcing of department and constant service delivery
• Develops and implements a cost effective data strategy
• Restructures Technology services when needed
• Provides vision, direction and leadership to IT resources and structures.
• Accountable for Facilities
• Liaises with banks for collections and payments

Key Result Areas
Operational Efficiency

• Implements a cost-effective client service and data strategy.
• Sets direction for the Business.
• Takes accountability for the business plan.
• Integrates delivery and metrics across the people, process, finance and client dimensions.
• Delivers on strategic projects as requested.
• Provides vision, direction and leadership to IT resources and structures.

Information Management

• Restructures Technology service when needed.
• Ensures that a comprehensive information strategy is in place.

Budget Control
Manages overall expenses, including cost reductions.

Service Delivery Management

• Implements strategies and initiatives to increase service delivery.
• Drives operational excellence throughout area of supervision.
• Defines and implements best operating practice in client services.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.

Team Effectiveness:

• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality, for periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.

Qualifications

• First degree and other professional qualification is mandatory
• 20-25 years’ work experience in relevant role

go to method of application »

Job Description
Key Focus
This role is accountable for execution of tactical business plans at operational level throug other managers and their teams, over periods of 3 months to a year.

Description

• Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
• Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports, usually amounts to between 40 to 100 staff.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Contributes to projects impacting on business deliverables (Delivery of level three plans).
• Makes major operational decisions within business plan.
• Provides operational and best practice context for internal environment.
• Builds relationships with peers and or colleagues that impact across business areas. Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
• Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports, usually amounts to between 40 to 100 staff.
• Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Contributes to projects impacting on business deliverables (Delivery of level three plans).
• Makes major operational decisions within business plan.
• Provides operational and best practice context for internal environment.
• Builds relationships with peers and or colleagues that impact across business areas.

Key Result Areas
Governance & Compliance:
Accountable for governance and compliance at an operational level.

Relationship Building:
Builds relationships with peers and/or colleagues that impact across business areas.

Management Effectiveness:

• Manages service delivery through a team of managers over periods of 3 months to 1 year.
• Manages the HR function for the department as well as all day-to-day staff administration.
• Drives operational excellence through area of supervision.
• Provides operational and best practice context for internal environment.
• Holds first line managers accountable for managerial work, including selection, performance management and talent management.
• Develops MOs and specialists under supervision.
• Selects potential MOs to sustain pipeline.

Qualifications
Qualifications and Experience

• Relevant tertiary qualification/recognition of prior learning.
• 12-15 years working experience.
• Strong technical underwriting knowledge.

Skills

• Excellent Communication & Presentation skills
• People management skills