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  • Job Opportunity at Airtel Nigeria

  • Posted on: 26 July, 2016 Deadline: Not Specified
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  • Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 353 million customers across its operations at the end of January 2016.

    General Manager, Retail Sales


    Job description

    1. Business Planning

    • Manage Franchise/Retail Store rollout within the business
    • Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets
    • Implementation & Control
    • Advertising ( above and below the line) - suggestions
    • Franchise/Retail store segmentation and development
    • Establish and align the business budgets for rollout
    • Forecasting sales from outlets
    • Forecasting device sales
    • Reporting on business to line manager
    • Price structuring & control input within the business
    • Project management of store rollouts and cost control

    2.  Franchise Selection and Governance 

    • Design franchise selection framework
    • Design franchise operating manual and prospectus
    • Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)
    • Grow the Airtel market share/presence within your channel
    • Implement & sustain contracts/contacts in your channel

    3.  Performance Management 

    • Define performance standards across retail footprint
    • Develop competency matrix for showroom and franchise employees
    • Work with the Regional Retail Heads and teams to drive retail KPIs 

    4. Manage the Division’s budget, projects, people and process to achieve set targets. 

    • Optimize operating costs to ensure ROI
    • Ensure optimal placement of showrooms employees (e.g. flagship showrooms)
    • Drive team Employee Engagement for improved performance and talent retention
    • Design an effective rewards scheme for showroom team
    • Top talent career mapping/development
    Desired Skills and Experience
    • Minimum of 15 years work experience with at least 10 years relevant work experience in Retail/Customer Service, etc. 
    • Project Management Experience 
    • Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery 
    • Ability to create the ideal ambience for effective & efficient customer service 
    • In depth knowledge of the Nigerian GSM industry 
    • Excellent analytical, communication and negotiation skills 
    • Advanced proficiency in Microsoft Office 
    • Ability to build strong internal and external working relationships
    • Strategic focus 
    • People development/ management
    • Customer orientation
    • Teamwork
    • Strong personal commitment towards achieving the company’s goals and objectives

    Method of Application

    To apply, visit Airtel Career Page

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