1. Business Planning
- Manage Franchise/Retail Store rollout within the business
- Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets
- Implementation & Control
- Advertising ( above and below the line) - suggestions
- Franchise/Retail store segmentation and development
- Establish and align the business budgets for rollout
- Forecasting sales from outlets
- Forecasting device sales
- Reporting on business to line manager
- Price structuring & control input within the business
- Project management of store rollouts and cost control
2. Franchise Selection and Governance
- Design franchise selection framework
- Design franchise operating manual and prospectus
- Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)
- Grow the Airtel market share/presence within your channel
- Implement & sustain contracts/contacts in your channel
3. Performance Management
- Define performance standards across retail footprint
- Develop competency matrix for showroom and franchise employees
- Work with the Regional Retail Heads and teams to drive retail KPIs
4. Manage the Division’s budget, projects, people and process to achieve set targets.
- Optimize operating costs to ensure ROI
- Ensure optimal placement of showrooms employees (e.g. flagship showrooms)
- Drive team Employee Engagement for improved performance and talent retention
- Design an effective rewards scheme for showroom team
- Top talent career mapping/development