• Current Job Placement at IBM Nigeria

  • Posted on: 10 November, 2015 Deadline: Not Specified
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  • The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

    Technical Solution Manager

     

    Job Description    

    • Technical Solutions Management professionals are responsible for the development and overall solution design of IBM Technical Support Services (TSS) solutions, sold through Sales Specialist and/or directly to customers. By using a combination of IBM offerings and (if required) partner services, the TSM creates complex, international, multi-year, custom solutions and associated cost cases which meet the customer's requirements. Additionally, he gives guidance to the offering and delivery team for the implementation. TSMs are working jointly with Transition Managers on won deals to ensure a smooth knowledge transfer of the solution design.
    • Their leadership provides the foundation of the IBM solution that influences our sales teams and delivery strategies for the engagement.
    • TSMs own the definition of the support services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Technology Services engagement management and solution design around the world and across all product and technical disciplines.
    • While in Technical Support Services (TSS) our main business is the IBM logo product support, Multivendor Support (support for non-IBM products) combined with managed Technical support services by using all tools, technologies and resources available within IBM. TSM’s play a vital part in growing the non-IBM product share as these engagements require extensive solution design efforts, including negotiations with suppliers.
    • The solution related directions established by the TSM are the foundation of IBM's solution and heavily influence marketing, contract and delivery strategies for the engagement. The TSM is required to anticipate, create and define innovative support solutions which match the customer's and IBM's tactical and strategic requirements.

    The TSM is an active member of the total TSS community and is involved in the strategic definition of the TSS solutions. He is the primary source of TSS engagement management and solution design within the geography for this discipline.
    The TSM practices in all disciplines within a country and/or region, and combines knowledge of multiple subject matter experts (e.g. for ETS, MVS, …). The TSM will lead multiple discipline teams on medium to large engagements, and/or manages a single discipline of a larger engagement, to develop and close technically and financially difficult, opportunities.

    Required
    Technical and Professional Expertise    
    Bachelor's Degree
    At least 5 years experience in Technical Support Services Delivery
    English: Fluent

    Preferred
    Technical and Professional Experience    
    Bachelor's Degree
    At least 7 years experience in Technical Support Services Delivery
    English: Fluent

    Required
    Education: Bachelor's Degree
    Preferred Education: Master's Degree
    Travel Required     Up to 50% or 3 days a week (home on weekends - based on project requirements)
    Is Extensive Time Away From Home Required?     Yes
    Posting Country     Nigeria
    State / Province     LAGOS
    City / Township / Village     LAGOS

    EO Statement    
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    Primary job category     Services Solutions Management

    Method of Application

    To apply for this position, visit IBM's Career Website on BrassRing

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