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  • Job Opportunity at Etisalat Nigeria

  • Posted on: 25 October, 2015 Deadline: Not Specified
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  • Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

    Manager, Franchise Retail Operation


    Job Summary

    • Execute the Etisalat Franchise Strategy and ensure alignment with the overall retail strategy of acquisition of higher value subscribers and delivery of exceptional customer experience
    • Manage the Franchise operations and performance whilst ensuring adherence to quality standards, Policies and processes

    Principal Functions

    • Identify suitable locations for Franchise Experience Centres and evaluate potential opportunities, preparing the requisite business cases for management approval
    • Ensure the proper execution of Franchise Rollout objectives
    • Ensure timely implementation of Franchise store rollout programs according to set targets
    • Monitor the performance of the Franchise Experience Centres and evaluate the profitability of the Franchise Experience Centres monthly, quarterly and yearly
    • Support Franchisees in the development of tactical initiatives to drive footfall and sales into the Franchise Experience Centre
    • Ensure the development and deployment of risk management profiles and early warning procedures/mechanisms to ensure the protection of Etisalat interests and mitigate risks for the Franchisees
    • Manage the integration of the Franchise strategy with the overall Consumers Sales & Service strategy
    • Integrate activities of various departments (retail marketing, customer care, supply chain, finance and segments) to support the smooth running of the Franchise Experience Centres
    • Facilitate and co-ordinate the selection process for Franchisees and ensure it is in line with the laid down procedures.
    • Ensure compliance with Franchise and Service Level Agreements
    • Maintain awareness of market trends, customer needs and competitor initiatives and devise strategies to optimally utilize market opportunities within the franchising space
    • Co-ordinate the various internal departmental activities to support rollout of Franchise Experience Centres
    • Liaise with Retail Sales Operations on Franchise Store activity reporting
    • Manage 3rd party relationship and requirements
    • Manage the interface with the Regional Retail Sales, Retail Marketing, Customer Experience, and Customer Care and Support teams
    • Implement Franchise support and execution capability within Etisalat
    • Manage the 3rd party relationship and requirements.
    • Manage escalation and resolution of Franchise operations issues
    • Advise internal stakeholders on direction and policy towards Franchise Strategy and Rollout
    • Advise the owner operator on the varied issues that affect Franchise operations, performance and profitability
    • Ensure the integration and proper alignment of Etisalat and Franchisee organizations

    Educational Requirements

    • First degree or equivalent in a relevant discipline.

    Experience, Skills & Competencies

    • 6-8 years experience in telecoms retail operations or FMCG Industry with at least 3 years in a supervisory role.
    • Proven experience in Small Scale Enterprise Business models, financial management and profitability
    • Professional qualifications and training in Project Management (P.M.P or PRINCE2) is mandatory
    • Good Knowledge of the telecoms retail industry.
    • Proven experience in implementing store rollout programs,
    • Proven experience in developing policies, procedures and methodologies
    • Highly developed verbal and written communication skills; excellent communicator with strong presentation and facilitation skills.
    • Strong interpersonal and leadership skills

    Method of Application

    To apply for this position, visit Etisalat's career portal

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