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Hobark International Limited is the parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently we have offices in 4 countries with our head office in Lagos. The group offers the following services. Drilling services are offered through Dril...
Description
Role: Co-ordinate all aftersales activities nationwide to improve profitability and enhance customer satisfaction
Main activities:
- Maintain standards of performance of the parts and service teams
o Effectively lead the aftersales teams by coaching and performance managing the team
o Recruit and select team members in line with organisational requirements.
o Maintain a safe and healthy working environment, ensuring staff
- Key responsibilities
o Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction
o Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
o Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, margin and volume performance) in line with manufacturers’ standards
o Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
o Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
o Ensure all Service processes meet H&S requirements and that they are implemented in a consistent manner.
o Regularly communicate and interact with members of other departments to develop the business and CFAO’s ethos.
o Initiate and propose new business opportunities
- Submits aftersales reports
o Creates a comprehensive monthly aftersales reporting system
o Prepares reports by collecting, analysing, and summarising information and improving on any low performance
o Escalates customer requests and complaints through a tracking system
Specific knowledge required:
- Proficiency in engineering, operations management and change management techniques
- Proficiency in coaching and training
Description
Role: Develop and manage the overall department along with supervising all the accounting functions.
Main activities:
- Management of accounting staff and department
- Accounting of day-to-day transactions, accurate maintenance of accounting records, books and statutory records
- Recommend improvements to financial processes and systems to better support the business in achieving its objectives
- Preparation and filing of tax forms
- Assist the Financial manager on the budget and consolidation
- Provide sound business and financial advice to company management
- Prepare Monthly Management Report
- Interface with External Auditors
Qualification:
- Masters degree in Finance-related discipline.
- Relevant certification is mandatory (e.g. ACCA, ICAN).
- Must be comfortable with international accounting standards, practices and reporting.
- Must be proficient in financial management techniques.
- Should be able to work in a culturally diverse environment
- 8 years experience
Description
Role: Together with Senior Management, creates and implements the sales policy; monitor orders and invoicing.
Main activities:
- Is permanently in liaison with the Marketing Director (Japanese Expat) to define the sales strategy.
- Maintains dealer and client relationships:
o Regularly visits dealers and main companies plus follow up on visits
o Develops the client portfolio and turnover
- Organise the sales admin and delivery to customers:
o Defines with the management (MD, Marketing and Finance) the sales policy and terms and conditions
o Implement the sales policy and conditions
o Make sure all receivables are managed properly as per company policy
- Submits sales reports
o Creates a comprehensive monthly sales reporting system
o Escalates complaints in the client tracking programme
o Analyses sales figures and puts forwards sales promotion and development measures
o Monitors competitors and makes suggestions to Senior Management
- Leads and develops the sales teams
Specific knowledge required:
- Proficiency in sales techniques
- Proficiency in all techniques related to control, sales admin, delivery
Description
Role: Provide professional and efficient parts supply to internal departments and retail customers and determine and obtain approval for the allowed level of parts stock and ensure the highest standard of parts’ availability.
Main activities:
o Monitor and maintain margins and profitability of all parts sold through the retail and workshop counters.
o Ensure the efficient day-to-day operations of the Parts Department
- Key responsibilities
o Prepare and carry out regular stock taking as requested by management and company policy.
o Prepare and submit monthly stock orders, Urgent or Vehicle Off the Road (VOR) orders to the manufacturers ensuring tracking, monitoring and notification procedures are in place at all times.
o Propose, implement and monitor parts ordering procedures for retail customers, workshop and branch Urgent or Vehicle Off the Road (VOR) orders.
o Ensure the correct and efficient use of all communication equipment and manufactures information by all parts department staff.
o Ensure all Parts Department Staff behave in a professional manner and communicate effectively and efficiently with customers and workshop staff.
o Ensure that all parts related literature and information is accurate and distributed to parts department staff.
o Complete and submit reports and analysis to management, manufactures and suppliers in an accurate and timeouts manner.
o Recommend improvements in facilities, equipment and procedures within the parts department.
o Utilises the available accounting and stock systems to monitor and control all stocks and sales transactions.
o To handle customer parts queries and complaints with the resources within the Parts Department in a timely and efficient manner.
o To propose and implement marketing strategy in conjunction with the Service Managers and Aftersales Manager to increase parts sales.
o To regularly meet with the Service Manager and Aftersales Manager to assess and resolve parts related issues.
o Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with company policy and standards.
o Analyse redundant and obsolete stock and calculate stock provisions in line with company policy.
o Ensure that all staff within the department adheres to company policies and procedures at all times.
o Ensure that departmental staff are assessed and reviewed periodically.
o Assess and recommend staff departmental training needs and requirements.
Specific knowledge required:
- Proficiency in engineering, operations management and change management techniques
- Proficiency in coaching and training
Interested and suitably qualified candidates should click on preferred job titles to apply online.
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