DEPARTMENT TECHNICAL SERVICES
The Technical Services Officer provides support to the Technical Services Manager in ensuring uninterrupted gas supply to consumers. He/she is also responsible for operating and maintaining the gas distribution system (Gas pipeline, AGI and gas equipment) and ensuring all equipments remain in perfect working condition at all times.
In addition, he/she is a key customer contact and helps ensure high levels of customer satisfaction are achieved and maintained for all gas consumers. The role also has responsibility for performing and coordinating periodic readings from customer PRMS equipment to determine actual gas consumption levels, which is used to calculate monthly bills.
Moreso, he/she is a backfill for the Technical Services Supervisor and must appreciate both the technical and business aspects of gas operations
SPECIFIC DUTIES & RESPONSIBILITIES
Records the system parameter readings and records customers’ gas consumption volumes.
Prepares periodic gas and maintenance reports for the Technical Services Manager’s review and approval; highlights issues and provides suggestions for addressing problems noted/complaints from consumers.
Handles PRMS installation and commissioning tasks.
Checks performance of, and produces routine inspection reports on various AGI equipment:
- Gas Odourising system
- Emergency Shut Down valve
- TEG and TR
- Stand-by generator set (microturbine/diesel)
- Borehole pump assembly
- Cathodic Protection Systems for Steel Pipeline
- Pressure Regulating and metering system
- Gas Chromatographs
- Gas Pipeline SCADA
Actively participates with the team during utility maintenance and repair works.
Carries out routine and non-routine Right Of Way (ROW) surveillance for encroachment
Collate and analyse equipment data for proactive and effective maintenance and Planning
Ensures Effective manning of the 24/7 Technical Response Desk to Gas Consumers
Carries out Pipeline integrity tests, Leak Surveys, etc
Performs other tasks as assigned in the individual Annual Business Targets and by the Manager or Executive Management from time to time.
KEY PERFORMANCE INDICATORS
Achievement of on-time and within budget installations.
Physical state of Gaslink pipelines, installations and equipment
Safety levels/records at all installations; no. of accident free operations
No. & cost of installation and commissioning related industrial accidents and environmental hazards that occur around construction sites, pipeline areas, the AGI and customer locations
No. & cost of regulatory fines and penalties due to non-compliance or unsafe practices
Customer satisfaction levels; no. of gas supply interruptions to consumers
Quality, comprehensiveness and accuracy of periodic reports and activity logs
Accurate troubleshooting and complete resolution of faults
Plus other KPIs agreed in Annual Business Plan for Technical Services
QUALIFICATIONS & EXPERIENCE
1st degree in Engineering especially in Mechanical, Petroleum, Chemical, Electrical/Electronics Engineering
3 – 5 yrs relevant industry experience in a similar role with a bias for hands-on, field-oriented tasks with good professional back office skills
KNOWLEDGE & SKILLS REQUIRED
Strong hands-on field maintenance and repairs skills
Understanding of Oil & Gas Industry Dynamics – local & global
Ability to interface team to management and the group
Good grasp of Codes & standards applicable to the Gas/Pipeline/Power sectors
Gas Plant & Pipeline Operations (including understanding of gas flow equipment, and process control)
HSE Regulations & Policies for Gas/Power companies
Hands-on knowledge of a Computerised Maintenance Management System (CMMS) software
Good Knowledge of SCADA in Gas network application.
Gas Systems & Installations Performance Tracking
Good Computer skills – Windows, Microsoft Office (especially Excel), Email & Internet
Project/Task Management skill
Creativity & Innovation – an out-of-the-box thinker
Customer Relationship Management
Leadership/Supervisory and Team/People Skills
Good Oral & Written Communication – Technical & Business
Driving skill and valid Driver’s License
Competence in Pipeline Integrity Management
Strong data collation, analysis and reporting skills