Job Openings at AB Microfinance Bank

LOCATION: Southwest and Southeast

REFCODE TCAS/BS/JUN/2023

Main Responsibilities:

• Perform Clients deposit and withdrawal transactions (cash and cheque) within approved limits and provide responses to customers’ enquiries or complaints in a polite and courteous manner within the cash area.
• Ensure complete adherence to the dictates of the Cashbox Procedure (including adjoining annexes) and other applicable MEMOs in force at all times.
• Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
• Verify the correctness of customers account details (Name, account Number, account type etc.), signatures and pictures before performing deposit and withdrawal transaction.
• Verify that cash notes received are not counterfeit notes at the time of presentation using the pre-installed Mercury Lights.
• Ensure proper and complete record keeping and filing of all transaction reports and receipts
• Support and participate in the deposit mobilization effort of the branch.
• Actively support the client advisor team in raising deposits by cross-selling, giving general information about products and services and referring clients to the client advisors.
• Actively inform clients about transferring their funds via the funds transfer channel. 

Requirements:

• Minimum educational qualification of OND in any related field
• Good communication and Interpersonal Skills
• Active PC user
• Excellent customer service relation
• Ability to work effectively with minimal supervision
• 1-2 years working experience in any related field would be an added advantage

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REFCODE:  tca/bs/JUL/2023

Main Responsibilities:

• Taking Enquiries and providing necessary information to clients
• Active sales of the Banking Services products
• Direct promotion in markets
• Mobilize deposits by cross-selling the banks products and giving general information about products/ services and their uses/benefits.
• Account opening and all customer account related operations
• Disbursements of loans
• Providing excellent customer service

Requirements:

• Minimum educational qualification of B.Sc./HND
• Good communication and Interpersonal Skills
• Excellent selling and Marketing skills
• Active PC user
• Excellent customer service relation
• 1-2 years relevant working experience would be an added advantage
• Ability to work effectively with minimal supervision

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Location:SOUTHWEST

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
• Coordinating loan clients for disbursement according to disbursement schedules.
• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, Sort and distribute incoming mail without delays.
• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements:

• Minimum educational qualification of OND in any related field
• Good communication and Interpersonal Skills
• Active PC user
• Excellent customer service relation
• Ability to work effectively with minimal supervision
• 1-2 years working experience in any related field would be an added advantage