Jobs at Canonical

Job Description

• The Talent Science team has a mission to ensure that we follow objective, scientifically rigorous and efficient processes to select the very best new colleagues regardless of location, culture or background.
• The role requires a background in psychology or industrial psychology, fluency in data science and statistical analysis of people-related data, leadership skill to help members of the business understand how we expect them to hire and the confidence to hold them accountable to that expectation, good judgement when assessing candidates for their motivation and work ethic, and a high level of personal organisation to work remotely and be effective.
• As a pioneer remote-first tech company with a product that inspires people globally, we attract a huge number of applicants to every role we post. We are proud that our hiring process is totally unique.
• We train and empower Hiring Leads across the company who know the skill sets required and openings in their part of the business, and our team supports them in running the process for their roles.
• As a Talent Scientist, you will work closely with these Hiring Leads to drive initiatives, automation and best practice whilst offering an expert viewpoint on talent assessments. This is not a recruiter position - it's about the science of talent and performance, raising awareness and insights across the business so that we make, as a company, outstanding choices in the selection process.
• As a profitable and growing business that aspires to hire hundreds of people in 2024 and beyond, we are expanding the Talent Scientist team in all time zones. To be successful in this role we are looking for:
  • Advanced behavioural interviewing techniques (competency based and psychometric)
  • A passion for interviewing candidates to assess drivers, motivators and exceptional success
  • Exceptional analytical problem solving abilities
  • Experience using complex statistical analysis to identify behavioural patterns
  • Ability to influence behaviours and decision making in senior business counterparts
• This is an ideal opportunity for someone with outstanding academic results and leadership qualities, who can apply meaningful analysis to select talent and enhance how we make talent decisions as a business. 
• It is an opportunity to join a team that is changing the landscape on how the tech industry selects talent.
• To be successful in this role you will need to demonstrate an analytical mindset and fluency with data science and statistical analysis tools, together with an inquisitive mind to solve problems and present viable solutions across our business.

Responsibilities

As a Talent Scientist you will:

• Drive talent analytics to provide our business with real-time insight, partnering with the business to help them move through their hiring processes efficiently.
• Conduct in-depth behavioural talent interviews providing considerable insights into motivations and behaviours.
• Build key relationships with global stakeholders to ensure we deliver against our hiring agenda, closely monitoring hiring activities, driving results and ensuring that there is consistency in our operational processes
• Drive data driven insights, making sure our decision making process is robust and supportive to inform our decisions.
• Consider our employer brand and how our interactions with a candidate impacts their experience 
• Review and streamline hiring processes and tools to drive continuous improvement.
• Work with external third parties and platforms to ensure we maximise our return on investment.
• Bring a passion for diversity and inclusion, ensuring we remove unconscious bias from our hiring process and ensuring our sourcing strategy underpins this.

Requirements

What we are looking for in you:

• Undergraduate Degree in Psychology or Industrial Psychology, or a compelling narrative about your alternative chosen path
• An exceptional viewpoint of talent, with a deep appreciation of how to predict and measure success of people
• Exceptional experience of conducting behavioural, competency based interviews with the ability to train stakeholders and advise on how to get the best out of an interview.
• Strong experience of using psychometric assessments, including interpretation, validity and reliability metrics
• Deep analytical skills to run statistical analysis on hiring data (Python, SQL and/or R preferable) using metrics to fuel decision making and influence positive change.
• Be a thought leader in the talent space with the ability to influence best practice, demonstrating a track record of driving exceptional hiring processes in technology.
• Proven ability to build strong relationships with senior stakeholders, being seen as an expert as well as challenging the status quo.
• Successful track record of setting and managing projects through to completion.
• Excellent verbal and written English.
• Willingness to travel to company events twice a year, for up to two weeks.

Other skills you may bring:

• Experience in statistical significance testing and experience in Bayesian inference and/or predictive analytics and ML highly desirable.
• Experience on building data dashboards desirable.

What we offer you

• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

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What your day will look like

• Be responsible for go-to-market planning and execution for a range of products - Cloud, IoT, Appplications, Ubuntu, Security
• Lead on content dissemination planning, campaign development and planning for planning product launches.
• You will lead on the development of compelling messaging and positioning that emphasizes business value and connects with target audiences throughout the buying journey
• Conceiving and executing customer base communications and marketing programs to upsell and cross sell into our large base of customers
• Collaborating with demand generation teams, utilizing data and insights to create and improve strategies that drive traffic to our content, optimizing marketing funnels
• Work with other teams to plan event, webinars and support paid and social media promotion
• Create and publish content (online and print) in line with marketing plans to deliver on campaigns
• Monitoring the competitive landscape to define product positioning that differentiates

What we are looking for in you

• Passion for technology and some exposure to one of the areas Canonical covers: Cloud, IoT, Ubuntu, Security, Applications
• Ability to think strategically about complex issues, leading to thoughtful recommendations, and action plans
• Exceptional interpersonal skills, and aptitude for forging trusting relationships across diverse, cross-functional teams
• Conversant in go-to-market strategies and methodologies
• Skilled in leading presentations and discussions with industry analysts, business, technical, and sales stakeholders
• Excellent verbal and written communication skills, strong content marketer
• Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Growth mindset - someone who is not afraid to think big and take on risk.

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What your day will look like

• Investigate issues reported by customers by researching and escalating issues 
• Work to resolve complex customer problems related to Canonical’s portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Background check required

What are we looking for in you

• Excellent verbal and written communication skills in English.
• Hands-on experience supporting Linux systems including 2 or more of:
  • Virtualization / Cloud - primarily using KVM or OpenStack.
  • Containers - especially with Docker, LXD/LXC, or Kubernetes.
  • Storage technologies - block, object and network.
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Cloud computing (provisioning, monitoring, orchestration, etc.)
• Troubleshooting experience:
  • Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
  • Understand OS and Application level bugs and advise on next steps
  • Programming fundamentals in any language.
• Customer support experience:
  • Customer needs are top priority
  • Communicate clearly and set the right expectations.
• Ability to travel

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What you’ll do

• Set and manage expectations with other engineering teams, management, and external stakeholders
• Advocate and advance modern, agile software development practices
• Develop and evangelize great engineering and organizational practices
• Setup and maintain continuous integration for all supported deliverables
• Define and monitor quality metrics
• Develop a team with a culture of high quality and performance
• Work from home with international travel twice per year for up to two weeks

Who you are

• You have a strong software engineering, Linux, and open source background
• Your technical knowledge includes C/C++, Python programming and Shell scripting
• You have experience with data science to support data-driven quality strategies 
• You have experience with quality processes and continuous integration tools and principles
• You have engineering management experience and enjoy growing people

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Required skills and experience

• Demonstrable experience of work on modern web applications
• A strong understanding of HTML, CSS with SCSS and JavaScript
• Experience with Javascript components libraries
• Experience with TypeScript
• Experience with responsive user interfaces for a wide range of devices and browsers
• Experience with Git or other version control systems
• Awareness of SEO best practice
• Consideration of accessibility in all aspects of your work
• A strong understanding of web performance in complex user interfaces
• Ability to interact with UX, designers and server-side developers
• Curiosity about technology and a thirst to learn
• Based in EMEA timezones (Europe, the Middle East and Africa)
• University degree or equivalent education

Useful experience if you have it

• Familiarity with Linux desktop technologies
• Server-side languages, such as Python or NodeJS
• Experience working on a large scale React (with TypeScript) project
• A history of open source contributions
• Relevant work experience

Who you are

• We want a Web Developer who loves what they do.
• You are passionate about web standards and keep abreast of new developments in our industry. You always look for opportunities to improve your skills.
• You like to show off what you’re working on and also learn from others.
• You have strong attention to detail and value the design of a product as much as you value the code. You have strong communication skills and maybe even blog once in a while.
• You’re aware of the latest CSS techniques but also know the limitations that developing for a broad audience can bring - actually, you embrace the challenge.

In this team

• You’ll create high fidelity websites and web apps using the latest incarnations of HTML, CSS (SCSS) and Javascript (React and TypeScript)
• You’ll help maintain existing projects including updating content and adding new pages
• You’ll manage incoming requests for updates and liaise with or delegate to other people as necessary
• You’ll ensure the standard of our output remains high and consistent across our whole product portfolio
• You’ll ensure new pages are published according to specification and in compliance with our web style guide
• You’ll participate in and contribute to our living style guide, Vanilla Framework.
• Work closely with UX designers and visual designers to implement exemplary user experiences.

What we offer

• An opportunity to help shape a company and products with a strong influence in the open source community
• An inclusive work environment within a team of friendly people with a broad range of skill sets, from UX designers to copywriters
• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel