Job Openings at Amecron Nigeria Limited

Job Purpose:

The SharePoint & Intranet Support is responsible for day-to-day operation and management of the company corporate repository. You will Work within the DRM Services SharePoint team, providing production support of core and non-core SharePoint platforms and solutions. The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical areas. The role holder is responsible for providing 2nd level user support for the SharePoint 2019 service. Support, Run & Maintain of SharePoint On-premises and SharePoint Online (Hybrid)

• Provide functional support to users on Sharepoint 2019
• Monitor and close out request service catalogue on ServiceNow within Service Level Agreement (SLA)
• Monitor and close out incident tickets on ServiceNow.
• Provide weekly report of DRM activities and highlights on every Friday for review.

Principal Accountabilities:

SharePoint Support Services

The CONTRACTOR shall be responsible for providing SharePoint, Support Services which shall include but not limited to;

• Managing and checking the overall NG SharePoint health and functionality
• Provide NG- SharePoint functional support
• Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
• Regularly auditing NG SharePoint environment for stability and performance
• Site creation and lists & user enablement
• Attend to incidents ticket on ServiceNow
• Attend to ServiceNow on Sharepoint to close out users request within SLA
• Participates in weekly change advisory board meeting.
• Resolving and managing incidents – contacting users and resolving SharePoint problems within SLA
• Provide knowledge-based training on using SharePoint to users.
• Efficient on the use of InfoPath, SharePoint Designer, Nintex workflows and Sharegate application.
• Updating online help sites for users to help with self-service and reduce queries to the team
• Manage ad hoc requests and Mailbox monitored for queries
• Contribute to performing technical analysis on current issues submitted to the team and be able to offer solutions to reduce tickets.
• Ability to perform SharePoint upgrade and fix prost upgrade issues
• Ability to write and execute script for repetitive processes on Sharepoint.
• Excellent interpersonal skills-'Customer Focus'
• Manages customer expectations effectively
• Good stakeholder management as dealing with users from all areas of the business
• Manage the queue on a rotational basis and assign tickets to the other members if the team.
• Contribute to Incident reduction initiatives; actively provide solutions to potential automations and other ways for tickets reduction

Key Challenges:

• Safety, security, and confidentiality of Documents.
• Follow-up on customer issues and provide an e2e solution.
• Action ServiceNow tickets within 48 hrs.
• Ability to handle difficult customers
• Prioritising issues based on business demand

Job Knowledge, Skills & Experience:

• A Science or Engineering graduate, with minimum eight (8) years’ experience on managing SharePoint in a complex environment.
• Sound knowledge of Document management, Information Management Processes & Sharepoint.
• Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
• Good communication and networking skills are mandatory.

go to method of application »

Key Skills

• Certified in ASNT Level 2, MPT Level 2, DPT Level 2 & API 570 standards
• Conversant with to ASNT SNT-TC-1A Level II) or PCN Level II in NDE methods (UT, PT, MPT, RFI)
• Conversant with requirements of ASME Sec V, VIII & IX
• Conversant with API Std 650, API Std 653, API Std 510, BS 2654, API Std 570 or EEMUA 159 requirements
• Sound knowledge of Process Engineering Flow Scheme and
• Sound knowledge of Risk-based Inspection methodology as per API Std 580
• About 10 years’ experience in an Oil and Gas producing Field location in similar QC function for Level II.
• Fully conversant with relevant DEP’s & Reports
• Oil Terminal experience is an advantage
• Basic knowledge of AMS process

Soft Skills

(Added advantage)

• Computer literate (Competent user of Microsoft Office and ability to liaise with programs)
• Experience in the collaborative use of electronic permit-to-work systems
• Knowledge of worksite hazard management
• Good Communication skills & a team player
• Ability to work with other professionals to carry out RCAs & AARs
• A demonstrable high level of safety consciousness
• Ability to work under pressure with resilience
• Flexibility and adaptability.
• Self-Motivated and performs under minimal supervision.
• Skilled at technical report writing

Roles and Responsibilities

• Interpretation of equipment instruction and maintenance manuals, schematic drawings, and diagnosis.
• Inspection and maintenance of Static Equipment (14 Crude Oil Tanks, over 20 Pressure Vessels, pipelines, pipings, 6nos Heaters, 2nos Heat Exchangers, etc)
• Job Risk Assessments / Permit to Work preparation.
• Promotes site safety and continuous hazard identification, mitigation, and close-out.
• Work closely with service Contractor(s) for safe delivery of vendor-based maintenance jobs.
• Other assignments for continuous improvements (AMS process application: RCAs, MTO, MEC etc.) as exigent.