Jobs at Willers Solutions

SUMMARY

Our client, a reputable company in the ISP sector, is seeking a skilled and dedicated Service Delivery Coordinator to join their team. The Service Delivery Coordinator will be instrumental in ensuring the seamless delivery of internet services to their customers. The successful candidate will play a pivotal role in coordinating various aspects of service deployment, managing client relationships, and collaborating with internal teams to deliver high-quality services.

KEY RESPONSIBILITIES:

• Guide clients through the onboarding process, ensuring a smooth transition to our internet services.
• Coordinate with sales and technical teams to gather client requirements and customize service delivery plans.
• Develop comprehensive project plans for the deployment of internet services, outlining key milestones, timelines, and resource requirements.
• Collaborate with network and technical teams to ensure the timely and efficient implementation of services.
• Act as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring a positive customer experience throughout the service delivery process.
• Communicate service-related information to clients, including maintenance schedules, upgrades, and potential service disruptions.
• Monitor the performance of internet services, ensuring adherence to quality standards and service level agreements (SLAs).
• Conduct regular assessments to identify opportunities for improvement and implement corrective actions as needed.
• Collaborate with technical support teams to identify and resolve any issues affecting service delivery promptly.
• Escalate complex technical issues to the appropriate teams and follow through to ensure timely resolution.
• Maintain accurate records of client interactions, service configurations, and project documentation.
• Generate reports for management, summarizing key performance metrics, client feedback, and areas for improvement.

REQUIREMENTS

• Bachelor’s degree in information technology, Telecommunications, or a related field.
• Proven experience in service delivery coordination within the ISP or ICT industry.
• Familiarity with networking concepts and internet technologies.
• Strong project management and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of ISP-specific tools and software is a plus.

go to method of application »

Our client, an integrated poultry farm with breeding operations and processing of commercial broilers. They offer Parent Stock of layer and broiler lines to other hatcheries in Nigeria and hatch and distribute commercial pullets and broilers and offer post-sales technical services to our customers. They are seeking a qualified candidate for the role of CFO.

KEY RESPONSIBILITIES

• Provide leadership, direction and management for the finance and accounting team
• Drive the company’s financial planning and investment strategies considering cash and liquidity risks.
• Provide commercial insight and strategic business recommendations to the managing director and other members of the executive management team in order to achieve short-, mid- and long-term profitability goals
• Advise on long-term business strategy and provide data-driven recommendations for the breeder farms, commercial farms and all other operations i.e feed mill, hatchery & chicken slaughterhouse.
• Oversee the preparation of all financial statements including income statements, balance sheets, tax returns, and governmental agency reports
• Own and manage financial forecasting and annual budget preparation processes
• Ensure budget discipline
• Ensure an enterprise risk and compliance management framework is embedded and implemented in the business strategy and operations for the farms
• Oversee risk management by continuous analysis of the organization’s liabilities and investments.
• Provide oversight function on procurement department with ultimate approval of all LPOs.
• Update and implement all necessary business policies and accounting practices
• Contribute to the development and amelioration of financial systems/models.
• Ensure compliance with the financial laws and company policies.
• Manage tax accounting activities and tax audits to fulfil overall compliance in the area of direct and indirect taxation with internal and external resources and expert support.
• Ensure that all government returns such as corporate income tax, VAT returns etc. are duly prepared and submitted to the authorities
• Coordinate statutory audits
• Establish and maintain relations with key partners and other external stakeholders

MINIMUM QUALIFICATIONS

• Minimum of 10 years of working experience with the last 5 years in a senior management position.
• Minimum of Bachelor’s degree in Accounting or any related field
• Membership of ICAN, ACCA, CFA or any other relevant professional accounting body
• Knowledge of IFRS is required.
• In-depth knowledge of corporate financial law and risk management practices
• Excellent knowledge of data analysis and forecasting methods.
• Proficiency in the use of MS Office and financial management software (experience using Microsoft Dynamics Navision is an advantage)
• Enjoy working in a multicultural team with a drive to continually improve processes and seek new challenges.
• Experience in a “breeder poultry” organization will be an added advantage