Job Vacancies at Sun King (Formerly Greenlight Planet)

About the role:

We are looking for an individual with expertise in Robotic & Business Process Automation. The person will assist with planning and coordination of programs and their activities. Monitor implementation of program policies and practices. Work to keep programs on schedule, within stated timeline and functioning smoothly. Support program growth and development as necessary.

What you would be expected to do:

Process Automation (RPA and/or BPA)

• Identify repetitive tasks that could be automated and deploy RPA to manage such tasks
• Identify and support automation of targeted Business Processes - Such as; Ticketing,
• Invoicing, Social Media Management, Sales & CRM tools, etc.

Proficient in the use of Project Management tools, such as;

• Trello, Notio, ProofHub (or any other)

Project & Process documentation:

• Develop a project & process repository to serve as a one-stop shop for all departmental process
• Work closely with other Program Managers in ensuring effective and efficient project execution

Analytics & Reporting

• Work closely with the relevant team to make sure accurate data-flow and reporting across all systems Keep updated records and create reports, presentation, data visualizations, dashboards using; Google Charts, Tableau or Microsoft Power BI (or any other)

You might be a strong candidate if you:

• HND/BSC from a reputable institution
• Ability to speak English and French is preferable
• At least 2 years as a Project manager, Business Analyst or similar experience in a technology driven environment with a proven track record of maintaining and troubleshooting with different tools
• Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• Proficient in the use of; Keysight’s Eggplant, Blue Prism, Uipath, Automation Anywhere or Pega
• Project Management Professional, CISA, CISSP,  Certification or its equivalent will be an added advantage
• Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
• Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
• Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
• Problem solving ability and fix what’s broken mindset
• Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time
• Able to handle multiple tasks at the same time without errors and mistakes.

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About the Role

• Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
• This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
• This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
• Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
• Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
• Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
• Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
• Dispute Management: Manage a large number of incoming calls and emails,
• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

• HND / B.Sc in Engineering or any related field from a reputable institution
• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
• Must demonstrate experience in solar Inverter installations.
• Excellent verbal and written communication skills with the ability to distill
  information and also know how to communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• The ability to maintain calm under pressure.
• Efficiency and organizational skills.
• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

go to method of application »

About the Role

• Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
• This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
• This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
• Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
• Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
• Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
• Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
• Dispute Management: Manage a large number of incoming calls and emails,
• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

• HND / B.Sc in Engineering or any related field from a reputable institution
• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
• Must demonstrate experience in solar Inverter installations.
• Excellent verbal and written communication skills with the ability to distill
  information and also know how to communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• The ability to maintain calm under pressure.
• Efficiency and organizational skills.
• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

go to method of application »

About the Role

• Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
• This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
• This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
• Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
• Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
• Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
• Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
• Dispute Management: Manage a large number of incoming calls and emails,
• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

• HND / B.Sc in Engineering or any related field from a reputable institution
• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
• Must demonstrate experience in solar Inverter installations.
• Excellent verbal and written communication skills with the ability to distill
  information and also know how to communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• The ability to maintain calm under pressure.
• Efficiency and organizational skills.
• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

go to method of application »

About the Role

• Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
• This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
• This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
• Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
• Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
• Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
• Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
• Dispute Management: Manage a large number of incoming calls and emails,
• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

• HND / B.Sc in Engineering or any related field from a reputable institution
• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
• Must demonstrate experience in solar Inverter installations.
• Excellent verbal and written communication skills with the ability to distill
  information and also know how to communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• The ability to maintain calm under pressure.
• Efficiency and organizational skills.
• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.

go to method of application »

About the Role

• Sun King is looking for a Service Technician to manage the Aftersales operations in Nigeria.
• This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
• This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for installation, and service queries and builds smooth relations with internal & external customers, to achieve best-in-class customer satisfaction.

Responsibilities

What you would be expected to do:

• Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
• Regular positive improvement of all the existing processes at the Service entre every quota.
• Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs.
• Develop new processes to transform current service operations more efficiently.
• Training: Build training materials and hold training for partners about product troubleshooting, repairs, installation, and replacement processes when requested.
• Develop a thorough knowledge of the product and service the company your work for is offering.
• Customer Service: Installation of Home systems, installation audit, and deliver a comprehensive service to inquiring customers.
• Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines.
• Delegate certain customer inquiries to specific teams when needed.
• Team Management: Manage the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
• Dispute Management: Manage a large number of incoming calls and emails,
• keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
• Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
• Documentation & MIS: Provide periodic reports to management on after-sales & service activities.

Requirements 

You might be a strong candidate if you:

• HND / B.Sc in Engineering or any related field from a reputable institution
• 3 + years experience in after-sales services support in the electronic consumer goods/ mobile industry.
• Must demonstrate experience in solar Inverter installations.
• Excellent verbal and written communication skills with the ability to distill
  information and also know how to communicate to different audiences in order to get results.
• Passionate about customer service and resolving their issues.
• The ability to maintain calm under pressure.
• Efficiency and organizational skills.
• Critical Thinker: Very strong ability to structure problems and drive towards
  solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.
• Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven person.