Jobs at Moniepoint Inc.

About This Role

• We are looking for a Senior Product Designer (Design System) who thinks at a system level and understands how to create a scalable UI ecosystem that spans multiple products, teams, and platforms. 
• You are not just designing static screens; you are building the foundation of our product user interfaces.
• In this role, you will take full ownership of our component libraries, interaction models, and cross-platform design consistency. 
• You will act as the bridge between design and engineering, ensuring that our visual assets translate seamlessly into clean, reusable, and accessible production code.

Responsibilities

• UI Craft & Visual Excellence: Maintain an exceptionally high standard for layout, typography, colour, spacing, visual hierarchy, and overall digital finish across all reusable elements.
• Component Architecture: Design, build, and maintain robust component libraries (buttons, inputs, cards, navigation, forms, tables, etc.) that scale seamlessly across products.
• Interaction & Motion Design: Define interactive behaviors and state transitions (e.g., hover, focus, disabled, loading, and mobile behaviors) to ensure components feel alive and intuitive.
• Design Token Management: Structure and maintain design tokens (colours, spacing, typography, border-radius, shadows) to drive consistency between design environments and code.
• Figma Library Architecture: Organize complex variants, properties, and components within Figma to empower other product designers to build quickly and accurately.
• Engineering Collaboration: Partner closely with engineering teams to navigate technical constraints across Web, React, Flutter, Android, and iOS/Native app environments.
• Documentation & Governance: Create clear, comprehensive usage guidelines and documentation outlining when, why, and how components should (and should not) be used.

What Success Looks Like in This Role

• High Adoption & Efficiency: Design and engineering teams actively use the system, resulting in significantly accelerated product shipping cycles.
• Flawless Cross-Platform Consistency: A unified look, feel, and interactive behavior across all customer-facing touchpoints (Web, Android, iOS).
• Best-in-Class Documentation: A central, living source of truth that leaves no ambiguity regarding design tokens, component rules, or brand compliance.
• Scalable Architecture: A foundational library that handles future product expansions, rebrands, or theme changes with minimal friction.

Experience & Background

• Proven Design System Track Record: Extensive experience building, scaling, and maintaining production-ready design systems rather than just standalone product features.
• Cross-Platform Expertise: Deep understanding of the constraints and guidelines governing multiple platforms, including Web, iOS, and Android.
• Systems-Thinking Mindset: A portfolio demonstrating how individual design decisions impact multiple products, scale sustainably, and optimize designer/engineer workflows.
• Front-End Alignment: Strong familiarity with how developers inspect, build, and consume components in code repositories.

Skills & Competencies:

• Expert Figma Proficiency: Advanced knowledge of Figma libraries, auto-layout, components, variants, variables, and library publication.
• Accessibility Champion: Solid grasp of accessibility standards (WCAG), contrast requirements, and inclusive design principles.
• Technical Literacy: Familiarity with component-driven frameworks (React, Flutter) and Atomic Design methodology.
• Communication & Documentation: Excellent writing and presentation skills, with an ability to translate complex design system choices into clear executive-level updates and technical guidelines.

Why Join Us

• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

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About the Role

• Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. 
• Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 
• We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• B.Sc/M.Sc in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.

Our Tech Stack:

• As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include:
  • Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
  • Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
  • Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
  • PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
  • Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
  • AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.

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Job Purpose

• The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. 
• This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners.
• Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. 
• Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success.
• Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions.
• Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness.
• Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn.
• Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period.
• Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value.
• Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout.
• Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy.
• Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered.
• Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact.

What Success Looks Like

• Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term
• Maintain >80% active rate across your customer portfolio
• Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts
• Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value
• Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership
• Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts
• You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience)
• 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred)
• Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets
• Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism
• Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure
• Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences
• Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality
• Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies
• Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes.

About You:

• You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements
• You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported
• You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving
• You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers
• You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges
• You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks
• You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals
• You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow.

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Job Summary

• We are seeking an experienced SRE to engineer the reliability of our highly distributed platform. 
• You will combine deep knowledge of distributed systems with strong coding skills to define SLOs, lead incident response, and build automation and self-healing mechanisms into our systems. 
• You will balance immediate operational stability with long-term strategic engineering to ensure our services scale linearly with our hyper-growth.

Responsibilities

• Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates.
• Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners.
• Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention.
• Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one.
• Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.

Requirements

• Minimum of 5 years of experience in SRE or Backend Engineering with a strong ability to write clean, performant, and tested code in Java, Go, Rust, or Python.
• Deep understanding of distributed systems architecture and design patterns. You possess a strong command of microservices fundamentals, event-driven architectures, and the underlying principles required to build systems that scale.
• Extensive experience with Google Cloud Platform (GCP) or similar cloud providers (AWS/Azure). You are proficient in running production workloads on Kubernetes (GKE/EKS) and troubleshooting cluster/infrastructure issues.
• Experience designing observability strategies using OpenTelemetry, Prometheus, New Relic, Datadog, or SigNoz to improve system visibility.
• Familiarity with operating and tuning production data stores (e.g., PostgreSQL, MySQL) and streaming platforms (e.g., Kafka, RabbitMQ) in a high-throughput environment.

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About the Role

• As a UX researcher, you’ll be the ears of our product team. 
• You’ll support our experienced researchers in uncovering the "why" behind user behaviours, helping us build products that truly make sense for people across Nigeria.
• This is a role for someone who is endlessly curious about how things work and wants to learn the craft of research from the ground up. 
• You’ll play a vital part in our mission to bring financial happiness to everyone by ensuring our products remain simple, helpful, and relatable.

Key Responsibilities

• Assist in planning and carrying out qualitative and quantitative research studies (from interviews to surveys).
• Take charge of research logistics, including finding and scheduling participants for studies.
• Help facilitate interviews and usability testing sessions, capturing the key insights that matter.
• Support the team in turning raw data into easy-to-understand reports and frameworks like journey maps and personas.
• Maintain our research repository, ensuring our findings are organised and easy for the whole company to find.
• Collaborate with designers and product managers to ensure research happens at every stage of the build.
• Keep your finger on the pulse of new UX tools and methods, sharing what you learn with the wider team.

What success looks like

• Research projects run smoothly because the logistics and participant recruitment are handled proactively.
• You become proficient in conducting foundational research sessions independently within your first 6 months.
• The research repository is kept up-to-date, making it a "source of truth" for the product team.
• Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with.

Qualifications

• 2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour.
• A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview).
• Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms).
• Strong analytical thinking—you enjoy connecting the dots and finding patterns in information.

Preferred qualifications:

• An interest in fintech and how digital products are changing lives in Africa.
• Previous experience in a startup or fast-paced environment.
• A background in social sciences, psychology, or design.

About you:

• You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand.
• You look at problems from different angles and enjoy thinking of creative ways to get answers.
• You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth.
• You take pride in being factual and organised. You ensure your notes are accurate and your data is clean.
• You’re excited about the Nigerian market and want to discover the unique ways our users interact with money.

go to method of application »

About the Role

• Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. 
• Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 
• We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

What You'll Be Doing

• Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
• Design scalable architecture and implement performant backend services using Java and Spring Boot.
• Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
• Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
• Continuously improve system performance and developer experience through automation and refactoring.
• Debug complex issues across the stack and proactively identify opportunities for technical improvement.
• Participate in code reviews, architecture discussions, and share best practices with the team.
• Document technical decisions, systems, and processes for future team reference and transparency.

What We're Looking For

• B.Sc/M.Sc in Computer Science, Engineering, or a related technical field.
• At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
• Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
• Experience building and scaling web services, APIs, and distributed systems.
• Familiarity with Agile development methodologies and CI/CD pipelines.
• Proficient with relational databases and ORM frameworks (e.g., Hibernate).
• Exposure to frontend frameworks like AngularJS or React is a plus.
• Strong debugging skills and a methodical approach to problem-solving.
• Excellent communication skills and a team-first attitude.

Our Tech Stack:

• As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include:
  • Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
  • Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
  • Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
  • PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
  • Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
  • AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.

go to method of application »

About the role

• We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Tertiary education from a recognised institution.
• 4 - 5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Must be resident in Ebonyi State.