Latest Jobs at Indicina

The Role

• As a Senior Engineer, you will join a talented engineering unit to deliver high-quality, scalable products. You will collaborate closely with Engineers, AI Scientists, Testers, DevOps, and Product stakeholders to drive technical excellence, improve processes, and maintain a high-performing team culture.

Key Responsibilities

• Architect and develop robust backend and frontend web applications that deliver exceptional user experiences.
• Engineer reliable servers, scalable databases, and efficient APIs to power seamless functionality.
• Optimize web applications for performance, responsiveness, and cross-platform compatibility on mobile and desktop.
• Continuously fine-tune systems for speed, scalability, and high availability.
• Build and integrate RESTful APIs and third-party services to extend functionality and drive innovation.

Qualifications & Skills

• 5+ years of engineering experience in a fast-paced tech environment.
• Strong technical background in software design, data structures, and algorithms.
• Familiarity with a modern tech stack, including:
• Languages/Frameworks: TypeScript, Node.js, ReactJS
• Infrastructure: Kubernetes, Docker, Helm, Gitlab Pipelines
• Databases: MySQL, Prisma, TypeORM
• APIs: REST, GraphQL
• Other Tools: Jira, Git, Redis, RabbitMQ, Slack
• Strategic problem-solver with excellent communication and stakeholder management skills.

Nice to Have

• Experience in the Enterprise FinTech or financial services industry
• Exposure to AI/ML, decisioning systems, or data platforms
• Previous experience working with African markets or users

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The Role

• As a Technical Support Engineer, you’ll be the trusted voice of Indicina to our merchants, delivering not just support, but confidence, clarity, and technical excellence. You’ll play a vital role in managing our customer base by resolving product issues, answering technical inquiries, and ensuring that every merchant gets the most out of our solutions. 
• This is a high-impact, cross-functional role that works closely with Engineering, Product, and Customer Success to ensure our clients have a seamless experience from end to end.

Key Responsibilities

• Serve as the first point of contact for technical support, delivering fast and friendly solutions
• Troubleshoot and diagnose software issues — escalating when needed and always keeping the customer in the loop
• Proactively identify recurring technical problems and suggest improvements to reduce future issues.
• Collaborate with Product and Engineering teams to relay feedback, escalate bugs, and advocate for merchant needs.
• Document solutions clearly to build an internal knowledge base and help clients resolve issues independently in the future.

Qualifications & Skills

• 2+ years of technical support, preferably in SaaS, FinTech, Payments, or Banking
• Familiarity with a modern tech stack, including:
• Languages/Frameworks: Node.js
• Databases: MySQL
• APIs: REST, GraphQL
• Other Tools: Jira, Git, Slack, Zendesk
• Excellent written and verbal communication skills—you know how to explain complex issues simply.